Hello, I'm stuck in a loop and unable to create an account. I kept getting the password error message despite my password being within your guidelines (2 to 20, no spaces, etc). Then when I tried to start over it told me my email address was already in use. So I did "forgot password" and tried again. Now it says there is no account associated with that email (even though I've confirmed my email.) Then to add to my predicament, I tried to create a trouble ticket and after clicking the link the email you sent it did not send my ticket because alas, submitting a ticket required me to sign in. Sooooo, I'm writing it all out once more. Please help before I'm out of interest!