Trouble with Camtasia 9.0.1

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  • Updated 2 years ago
  • (Edited)
When editing a video I get this......

I can not see what I am editing but when I open preview I get this.....

But then once the video starts playing there it locks out everything and I cant pause or close it.

I have reinstalled and tried to use it on another computer and get the same trouble.

Thoughts? Or is this another broken program? 
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goodelld2

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Posted 2 years ago

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Joe Morgan

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Is that a full screen video game?Because Camtasia cannot record gameplay at full screen.The game must be played in Windowed mode.
Regards,Joe
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goodelld2

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Everything is in windows mode. 
If you look at the preview picture you can see window mode.
Even Camtasia is is window mode.
It is after the recording is done were I have my trouble.
(Edited)
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Joe Morgan

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I cannot understand why the recording seems to be capturing and displaying the Windows Logo and splash screen in the canvas area.

You can always contact Tech Support and see what they have to say about it.

I don't have any advice for you other than that.

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

(Edited)
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goodelld2

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Its not capturing the windows logo. The box where the video show be is transparent so you see whatever is behide the program.
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Joe Morgan

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I can see that the preview window with the game on it, the playhead is positioned on what looks like the first frame of the video.

The other image with the logo shows the playhead positioned at 7seconds and 15 frames into the video.I don't know if the has any bearing on it or not.
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goodelld2

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This has the preview open and if you look at the video its self you can see the game is window mode.  Right above it is the box where the video should be, but is transparent so you see whatever is behide the program.