Troubles with the "enter key" "get help" message

  • 1
  • Problem
  • Updated 1 year ago
im getting the message saying enter key or get help, i enter the key i got and it says its wrong, i want to keep my ccamtasia cause i love the videos i can creat with it, would like help getting it working again asap please
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Amanda Larocque

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  • Frustrated/upset

Posted 1 year ago

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Joe Morgan

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Contact TechSmith

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ExpertNovice

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What Joe said.  You may have installed version 9 when the key is for version 8.6 or there could be a typo. Using the phone to contact support (see Joe's response) should get you help today.

if it is after support hours and you don't want to wait until Friday try downloading an older version and seeing if the key works.  (I'm not a fan of installing and uninstalling software so would wait...)

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Amanda Larocque

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i have version 8.6 thats the thing, i was using the key i was given when i purchased it 

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Bob Lewis

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Go to
 https://www.techsmith.com/support/lostkey.asp?_ga=2.223843163.1330427708.1496311820-897784947.149631... 
and you can get a copy of your key. Copy and paste it into your software.
This works if you purchased from TechSmith.
(Edited)