Trying to install Snagit 2018 on Macbook Pro.

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  • Updated 10 months ago
Trying to install Snagit 2018 on Macbook Pro. It won't install and I've followed all instructions. I even uninstalled it and installed again. It first shows message of needing to install an Arial MT font and then it crashes every time. I paid for the upgrade, but the product won't install. What's the problem??
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sastrat

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Posted 10 months ago

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Jason Eagleston, Employee

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Hi, 

Sorry for the trouble with Snagit. Could you open the "Font Book" application on your system. It should be located in the normal /Applications folder. Once that is opened, check to see if you possibly have that font marked as disabled:




If you see it disabled, you can right-click and enable it. 

Let us know if you need any assistance with this or with that font installed you still receive the error message. 

Thanks!