Trying to share a video

  • 1
  • Problem
  • Updated 2 years ago
I'm trying to share a video for a school assignment and keep getting this message.
"An Unexpected Error Occurred
We're sorry! There was a problem with this page.
The error has been logged and we will attempt to fix it soon."
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joelle15488

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  • frustrated

Posted 2 years ago

  • 1
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thecreator - QKN 2017 & 2019 Windows

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Hi @ joelle15488 ,

What operating system? What Browser are you using?
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joelle15488

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Mozilla Firefox
Photo of thecreator - QKN 2017 & 2019 Windows

thecreator - QKN 2017 & 2019 Windows

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Hi @ joelle15488 ,

Operating System?
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joelle15488

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Sorry, Windows 10
Photo of thecreator - QKN 2017 & 2019 Windows

thecreator - QKN 2017 & 2019 Windows

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Hi @ joelle15488 ,

With Windows 10, you also need to include the Build of Windows being used, because they are a lot of Builds, with bugs in each.

Also Mozilla Firefox, which one? 32-Bit or 64-Bit and what Build of that one.

Not writing a book, but I am not there.

Did you send Feedback to Firefox, too? Did you include any information?
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p.stanos, Employee

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joelle15488,

It sounds to me like an issue with Screencast, but without knowing more details it's hard to say where the issue might be. I would recommend contacting our free support team by submitting a help ticket here:

https://support.techsmith.com/hc/en-us/requests/new

It would help to include the Url to the content you are trying to share, as well as documenting any steps you were taking to try and share the content.


- Paul