Hello,
I just made my first video with Camtasia 9 and watching my video, I realize that there is a problem.
I
have visual problems and I use the Windows magnifier (in full screen)
so everything is bigger but I never had two cursors at once.
On the image, my cursor is the largest (white so) can anyone tell me how to make black disappear that should not be there?
Thank you
I just made my first video with Camtasia 9 and watching my video, I realize that there is a problem.
I
have visual problems and I use the Windows magnifier (in full screen)
so everything is bigger but I never had two cursors at once.
On the image, my cursor is the largest (white so) can anyone tell me how to make black disappear that should not be there?
Thank you
Posted 1 year ago
Thanks for your suggestion Joe but if I disable the Windows magnifier, I can no longer use the computer...
Can you change the screen resolution to enlarge the image to a usable size, rather than using the magnifier?
You could try updating your graphics card drivers. They can cause display oddities in many cases.
I did a test recording and applied various levels of zoom using Windows from 100% to 500%.
I didn't have a second cursor appearing anywhere in my recording.
You could try disabling GPU acceleration in preferences. See if that resolves the issue. That's still less than an ideal fix. The GPU aids in smooth timeline playback. So resolving the problem with the GPU is the better route to take.
Theres always tech support.
I did a test recording and applied various levels of zoom using Windows from 100% to 500%.
I didn't have a second cursor appearing anywhere in my recording.
You could try disabling GPU acceleration in preferences. See if that resolves the issue. That's still less than an ideal fix. The GPU aids in smooth timeline playback. So resolving the problem with the GPU is the better route to take.
Theres always tech support.
This is a Free Service............... Submit a ticket
https://support.techsmith.com/hc/en-us/requests/new
Or call, >>>
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday
Regards, Joe
kayakman, Champion
kayakman, Champion
thanks for trying the AVI trick
what happens if you set the cursor property to 0% opacity?
do you lose both cursors?
what happens if you set the cursor property to 0% opacity?
do you lose both cursors?
Hi kayakman,
My apologies because I did not see your comment. You have found the solution, it is enough to lower the opacity of the cursor in Camtasia to make it disappear. The problem is solved ! Thank you very much :)
My apologies because I did not see your comment. You have found the solution, it is enough to lower the opacity of the cursor in Camtasia to make it disappear. The problem is solved ! Thank you very much :)
Rick, the second cursor is not static and it behaves like a traditional slider, for example when loading an hourglass appears. It follows more or less my cursor.
Once again, I suggest you contact support. The guessing game doesn't seem to be working.There's nothing wrong with trying, don't get me wrong.
But if there's a solution, tech support is probably where you'll find it. Plus it's a free service.
What do you have to lose?
But if there's a solution, tech support is probably where you'll find it. Plus it's a free service.
What do you have to lose?
No problem Joe, that's my intention. Thank you all for giving your time to try to solve my problem.
