Typing insert point becomes displaced and cannot be corrected

  • 3
  • Problem
  • Updated 8 months ago
Randomly SnagIt 18 becomes confused where the typing point is. 

  1. It won't go to the end of the text
  2. When you type, you are placed several characters away from the end of the text
  3. When you backspace you can't remove all the characters you added in the last typing operation.  You can repeat this ad nauseum, leaving artifact after artifact.
Photo of Paul

Paul

  • 1126 Posts
  • 893 Reply Likes

Posted 9 months ago

  • 3
Photo of Rick Stone

Rick Stone

  • 4485 Posts
  • 2000 Reply Likes
Puts T-Shirt on, raises hand and becomes part of the #MeToo movement.
Photo of Paul

Paul

  • 1126 Posts
  • 893 Reply Likes
You'll also see in the GIF, that the quality of the font degrades.  Watch what happens to the artifact "L's" and the word "activities"

I think the "B" word is called for.  Buuuuuuug.
Photo of Joe Morgan

Joe Morgan

  • 5645 Posts
  • 2925 Reply Likes
You sure are finding a lot of bugs Paul.

Are you an entomologist?
Photo of Paul

Paul

  • 1126 Posts
  • 893 Reply Likes
Yes, it's a retirement hobby of mine.  I actually get paid by one company for extending my studies to their product, as I seem to have developed quite an instinct for where they hang out.
Photo of Paul

Paul

  • 1126 Posts
  • 893 Reply Likes
Tech Support came up with a fix:

1) Close out of Snagit so that it is not running at all
2) Hold down the Windows key on your keyboard and hit the R key to open the Run window.
3) In the Run Window, type the following and then hit Enter: %appdata%\techsmith\
4) Right click on the features.json file and open it in Notepad
5) Change the "Direct2D11" line to false
6) Reopen Snagit and see if the same behavior occurs

If the same problem happens, repeat the steps above. However this time, change Direct2D10 to false as well.