Un-closeable comments area crops video in Safari

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  • Updated 2 years ago
In Safari, when playing a screencast video at screencast.com, the comments area is covering up nearly half the video. The comments area is appearing even though comments are off (and the area even reads "comments disabled" or something similar). When I use Chrome, the comments area does not show. Am I missing something in the way i'm using Safari with Screencast? (I don't want my users to be tied to a particular browser if unnecessary.)
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John Amagliani

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Posted 2 years ago

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Guy Larcom, Instructional Designer

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Hi John,

I am sorry to hear you are having this issue. We do support the latest version of Safari on Screencast.com, but have seen an issue like this on older versions. What version of Safari are you currently using? If you are not on the current version, could you upgrade and then let us know if you still experience this issue?

For reference, here is our help article regarding supported web browsers: https://support.techsmith.com/hc/en-u...

Please let me know if you have any more questions!

Guy
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John Amagliani

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I am using Safari 8.0.7 on OS X 10.10.4 Yosemite. I have discovered a solution: ⌘minus. This zooms out the view until all the video frame is visible (usually). But still not sure why I can't get the comments pane to close.
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Guy Larcom, Instructional Designer

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Hi John,

Unfortunately the behavior you are experiencing is a bug on older, unsupported versions of Safari. Could you update to the most recent version of Safari (10.0)? If you continue to experience this issue after that, please let us know.

Thank you!

Guy
(Edited)
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Mark Peter

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I also had the same issue for sometime and all the time I thought it was my computer and java application in my computer.