Unable to delete Snagit 13.0.2 Capture image in Snagit Editor

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  • Updated 2 years ago

I have a SnagIt Capture created back on July 15, 2016 which I am unable to delete using SnagIt Editor.

Within Editor, I highlight the image, and then attempt either CNTL-Delete or Right Click & Delete; however, the image will not delete.

Any suggestions?

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Caddomiller

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Posted 2 years ago

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Photo of Joe Morgan

Joe Morgan

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I'm not sure why that's happening so I'm going to go with a suggestion.

Open "Editor Preferences" under the "File" menu in the editor.
See where the data store is located on your system. Look in that folder and see if you can find the image and delete it from there.

See Image Below, Click to Enlarge
Regards,Joe

(Edited)
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Rick Grunwald

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Also right click the file, see where it is located. If there is no location you have a ghost snd just CLOSING it should end the issue. If it has a path, go see if it is actually there. If it is , delete it and if it is still in the editer, close it (which just removes it from the database
This is where to go if Joes's suggestion doesn't work
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Caddomiller

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As suggested, I opened the Editor Preferences, clicked on Library, and located the DataStore. However, I do not see any images saved there.

 

I clicked on Details to see where the file had originally been saved; however, when I checked that location, the file no longer exists.

Any other suggestions? If I uninstall SnagIt and then reinstall, would that possibly resolve this issue?

(Edited)
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Rick Grunwald

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Click the annoying image since it seems to be a ghost of some sort and just CLOSE it (removes from the database but does not delete the file (since it isn't there anyway)