Unable to enter Screencast Pro software key.

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  • Problem
  • Updated 3 years ago
I purchased an Annual license, but when I go to enter the key on Screencast.com I get an error message saying the key is invalid. I have copy/pasted the key out of the confirmation screen and also tried hand-keying it, both with and without hyphens.
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  • ticked off

Posted 3 years ago

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e.hoeft, Employee

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I would be happy to look up your order for you and verify your software key. You can either call in or create a support ticket with us.

Support ticket link: https://support.techsmith.com/hc/en-us

Our Customer Service Team can be contacted by phone at:
Phone: +1.517.381.2300 ext. 636
Toll Free: 888-750-0686
(U.S. & Canada Only)
We are open Mon-Fri, 8AM-7PM Eastern Standard Time.