Unable to Export

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  • Problem
  • Updated 1 year ago
https://feedback.techsmith.com/techsmith/topics/new/add_details?post_flow=true&topic%5Bsubject%5D=Unable+to+Export Good day. I'm having a problem with exporting a video.

Below is the message that pops up once the exporting has hit 99%:

'The following files have failed to produce:

(File Name)_First_Frame.png'

I have contacted support (not much luck).

I would appreciate any feedback. 
Photo of info


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  • frustrated

Posted 1 year ago

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Photo of erik.groenhaug


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I guess you then are creating a video with player?
Do you get the same type of errors when creating just a MP4 (720p for instance)?
Photo of kayakman

kayakman, Champion

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this will happen if the project/production name is too long and the video is configured to pause at start, or it has a quiz

shorten then name, then try again