Unable to export in camtasia mac - EL CAPITAN

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  • Problem
  • Updated 8 months ago
I'm unable to export as audio or video, it just doesn't render the file, how to fix it, i'm using mac, El Capitan.. help me please.. 
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Rajnikant Khatri

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  • frustrated

Posted 2 years ago

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kurrykid, Champion

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What version of CMAC? Is there any error message? Could you capture a video showing your steps?
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Rajnikant Khatri

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Hi, I'm using camtasia 2 for mac. 
i recorded, here's the link: https://www.dropbox.com/s/uwty0ijml03h91h/record-steps.mp4?dl=0
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kurrykid, Champion

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Hmmm...that is kind of strange. What's under the Options button? It looks almost like it is set to export like 0 seconds of video.
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bonnie lapin

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I had the same problem. Restarting my mac solved it.
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De Visée

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I have the same problem. Very, very annoying. I can't export no matter what I try. And no, restarting didn't help. Reinstalling didn't help. Just the same nothingness as in the mp4 linked above. Camtasia is completely useless this way.
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Robert R., Online Community Admin

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Hi there;

Sorry to hear of the troubles; have you opened a support ticket concerning this issue? Do you have your ticket number handy so I can look up the history of the ticket and speak to the tech that has been helping you?

-Robert
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AJ

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I've stopped using Camtasia 2 for Mac because of this issue. It's just crap!
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AJ

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Does anyone know of a good editing program that works for Mac El Capitan and that will actually export video after you've spent hours getting it right? That rules out Camtasia 2 for Mac as a contender of course..
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txell.llorach

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Hello, I am facing exactly the same problem using MacBook Pro, Camtasia 2 and OS High Sierra version 10.13.3.

Any help?
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Robert R., Online Community Admin

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Hi there;

The issue is likely due to you using Camtasia 2 on Mac OS X 10.13 as it is not supported/fully compatible with that operating system. You can see supported operating systems here. Note too that you can get directly in touch with our Technical Support team here.

-Robert
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De Visée

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So we should upgrade (and pay!) to Camtasia 3 to get it to work on an operating system that has been out since June 2017? I wouldn't count on that and will not take the risk, as Camtasia 2 did not work on osx 10.12 on the same MB Pro either. Vice versa, Camtasia 2 works just fine on a brand new iMac Pro running the latest 10.13 version. Ergo: it's not the operating system, Camtasia is just incompatible with MB Pro-s.
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De Visée

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Nope, one year later and a handful of unhelpful suggestions and Camtasia still does not export anything...
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txell.llorach

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Same here...
Isn't here any support team that can assist?