Unable to get free trial for Snagit 2018 for Mac.

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  • Updated 2 years ago
Unable to get free trial for Snagit 2018 for Mac. The sign in is greyed out and clicking the Free Trial within the Snagit window takes me to a blank tab. Logged into my TechSmith account . However, the products page only allows to register for a software key. How do I get the free trial?
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Posted 2 years ago

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Jason Eagleston, Employee

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Sorry for the trouble with Snagit. Are you using Google Chrome when trying to begin your trial? We've seen an issue where a blank tab opens but doesn't allow you to complete the sign in process. 

So, depending on which browser you're using, this is roughly what you should see: 

1) Exit Snagit
2) Relaunch Snagit from your Applications directory
3) You should receive this screen: 

4) Click "Sign In..."
5) Your default browser should open up with a prompt to sign in
6) Once signed in, you should receive a dialog similar to this (might be slightly different if using Google Chrome): 

7) Clicking "Allow" should open Snagit again with the trial started. 

Let us know if any of the steps above aren't happening for you.