Unable to initialize the audio. I don't want audio.

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  • Updated 3 weeks ago
I want to make a video capture. Capture fails during initialization with the message "Unable to initialize the audio."
I don't want to record audio. I've set the capture to not record on the mic or system audio.
Yet, the program fails because it needs to initialize a feature I've disabled.

If I am not recording audio in any form, why is there a need to initialize audio?
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John Doe

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  • frustrated

Posted 2 years ago

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Rick Stone

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I'm not sure if this will help, but I had a similar issue a day or so ago and was advised by support to click File > Capture Preferences > Capture tab and clear the option to Enable webcam.

I'd give that a try and see if it solves the issues.

Cheers... Rick :)
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John Doe

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Thanks for the reply, Rick.

Unfortunately the problem persists.

I've now disabled all my microphones, ensure snagit has none to choose from, and it still fails at initializing audio. Can't it just accept there is no audio to initialize? Why do I NEED to capture audio?
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Rick Stone

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If you haven't, I'd suggest you contact TechSmith support.

Techsmith offers free Support
https://support.techsmith.com/hc/en-us/requests/new
1-517-381-2300 or 1-800-517-3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday - Friday
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Rick Stone

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Oh, sorry, I forgot to stress that the support is:

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Sean Mulherrin

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Thank you!!! That worked for me!!
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dominic-lavoie

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Having the same issue. Support maybe free but I paid for the software!!! So, I expect it to work! That's simply very very very bad design or implementation. I get that sometimes changing to another OS can cause problems, but having a software failing because it is trying to activate something you disabled...unacceptable!!!
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dominic-lavoie

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Unacceptable but nevertheless still the best screen capture tool out there so still going to use it :(  
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John(Staging) Hutchinson

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this software just gets worse and worse
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eitaib2000

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Hi there, had similar problem and was able to resolve it by temporarily disabling the microphone on my computer. If you use Windows 10, right-click on the speakers icon. Chose the open sounds settings. Under the "input" in the "choose your input device" drop-down menu, choose disable/remove microphone. And than go back to snagit and try the video recording again.  

The above worked on a windows 10-64 bit version, using Snagit 2018.

Hope this helps.
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dominic-lavoie

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Doesn't work for me. I also don't have the drop down option to disable i have to go in device settings to disable the microphone.
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dominic-lavoie

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Problem still persists with Snagit 2019.0.1
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martiallifeskills

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same issue, can't capture video, don't want audio.   If it's broken, refund everyone and start again, it either works or not.   other wise it's only freeware/troubleware.
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alex.orgnet

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I have same problem with audio. I tried to download for trial period. Will not buy this product. It sucks
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Alec Brown

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Hello,
Just submitted a support ticket for the same issue.  This is ridiculous.  Video capture should not REQUIRE audio.  Check it and advise, sure.  Maybe a pop up prompting "audio not found, continue or cancel"  Of course, even that seems pretty unnecessary since like the above individual, I've intentionally disabled audio (which happens to be the program default it looks like).  Those being the settings: 
Record Microphone -> OFF
Webcam -> OFF
So why for the love of sanity is it refusing to do it's job?!  RECORD VIDEO!!!

UGH!

Hope someone out there is paying attention, come on ...  This is just pathetic.  Please be sure to submit tickets all, free version or paid.  Don't ignore or go through hoops -this is a failure of the product and needs to be addressed but likely wont unless there is enough pressure.  

Most of us already paid for the product so they don't care about your problems AFTER they have your money.

** Pulling hair out **
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Alec Brown

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Here is what support responded with, a link to go through these steps.
https://support.techsmith.com/hc/en-us/articles/211117907-Snagit-Windows-Troubleshoot-Audio?source=s...

It took me about an hour to get through them all and document (screenshots, steps, and results, etc.) what was done.  

The lengthy list of 'options' to resolve the audio issue speaks for itself.  To me, that should be a warning sign but more so something that TechSmith should be taking ownership of to reduce the problem and better prevent support tickets and frustration.

You may not be one of us who has a computer listed as a "third party conflict" but that is very frustrating to see.

On the list are some of the major manufacturers like Asus, Dell/Alienware. And the suggestion is to remove what I believe to be core drivers required by those systems.  How is it a solution to remove my PC's audio drivers to make Snagit work - especially when I don't care about the audio for my video capture?!

I do understand that the PC world is complicated but something here seems fundamentally wrong and they should own up to it and address it better than this.  If there are known issues, what is being actively done to address it?  And for the love of sanity why is video capture bent on so many audio issues?  At some point I may want audio as well and can pull my hair out some more then but for now make video require, well - ya know... video....  This to me is as silly as being told I can't start my car without having a clown in the passenger seat.  Unrelated!

I have never had issues like this before.  I use dozens of audio and video editing programs - they all play nicely together and not a single issue with drivers.

I would like my hours back - someone commented above "FREE SUPPORT" - all the free support in the world does no good if they don't resolve issues.  If this was a FREE PRODUCT that would be one thing but we pay good money for this to not work as expected. 

As an aside, this is on a brand new PC with hardly anything installed yet so it's not like a bloated messed up registry with years of hardware changes and other software to get in the way.
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malickeva

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You have clearly laid out my frustration:
- Paid for Alienware
-paid for snagit
But in order to use snagit, they're asking me to disable my alienware audio center. Which seems to automatically re-unable itself each time I restart the computer.

I have used snagit/camtasia on another system before and it was a lovely tool. But right now I have a 189 $ software that I can't use.
Is there a viable solution at this point?
Shouldn't they put out a disclaimer before we buy the software? 
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ejquillao

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I have a workaround using my Alienware 15 R3.

1. Exit application ''Alienware Sound Center'
2. Exit application ''SnagIt''
3. Re-launch application ''SnagIt''

And it worked for me. No error message at all, after performing above steps.
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Alec Brown

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Thank you, I don't even have the Alienware Sound Center installed.
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Derek C

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I've also run into this problem.  Many (that I've read) that seem to have this problem reported they were on MSI machines as I am (GE72 6QF Apache Pro).

What (so far) seems to work for me is to turn off the Nahimic audio driver.

Then  using regedit, go to feature control for Snagit under: Computer\HKEY_CURRENT_USER\Software\TechSmith\Features\snagit

The support posts say to set AllowMfAudioCapture value to 0.  
I tried that and it worked once, but then the problem came back.

But I then set AllowMfDeviceDiscovery also to 0. 
Device discovery appears to be the key, perhaps a typo in the support post that people are referencing. Setting this to 0 and it doesn't seem to matter whether AudioCapture is on or not.

Now capture is working every time (so far!).

Also the recording system audio and microphone (I use a USB Blue Snoball) are working properly, so disabling device discovery doesn't seem to affect that (for me). No need to disable microphones, etc.


In Summary:
1) turn off Nahimic Driver
2) set value Computer\HKEY_CURRENT_USER\Software\TechSmith\Features\snagit\AllowMfDeviceDiscovery  to 0
(Edited)
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marc.baas

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I have the same issue using an Asus motherboard with a Ryzen 2 processor, so a self built system.
The interesting part is that I have to reinstall Windows frequently for my work. And even though hardware and software are identical every time I reinstall my system, Snagit works one time without issues, and on other installs it refused to do any video capture with the above mentioned error.

Of course, none of the suggested fixes work.

Guaranteed that this is a weird bug in the initialization of the software that is not 100% consistent.

I also talked with support some time ago, but they could not help me fix the issue. Like others have mentioned, that's at the very least a very bad user experience considering that this is bought software instead of a free product.

Not a happy customer.
(Edited)
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andrewjens

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