Unable to initialize the audio. If the problem persists, select another microphone or contact Tech. Support. V13.1 I did not have this prob.

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  • Updated 4 weeks ago

Unable to initialize the audio. If the problem persists, select another microphone or contact Tech. Support. V13.1 I did not have this problem in the earlier version..

It has so many bugs in the version though there so many nice features are relased in this version..

but I am here unfortunately to tell you the things are not working;

The most critical one is the one about audio..I have followed below link the instruuctions

https://support.techsmith.com/hc/en-us/articles/211117907-Snagit-Windows-Troubleshoot-Audio

but it simply does not help at all . I totally disabled all my microphones and audio devices

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Volkan Gündoğdu

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Posted 6 months ago

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bobbykey

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Did you find out anything? I have the exact same problem, have tried the troubleshooting with no luck.
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troy.scott

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This software is a joke now, i'm going too be doiong a credit card chargeback tomorrow.  They have been aware of this issue for nearly a year and havnt bothered to fix it.
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Danilo Quintiliano

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im with the same problem!!! Some one have a solution?
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andrewjens

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I was getting the same error when I tried to video capture a piece of the screen on my laptop. Here are some things that I tried:
  • I've disabled the microphone on my laptop.
  • I turned off "Record Microphone" in SnagIt's preferences.
  • I also tried it in airplane mode (to see if there were any Bluetooth audio issues).
  • I updated the microphone drivers.
  • I don't have the "Enable Audio Enhancements" option, so I couldn't try that.
  • I tried unchecking the "Allow applications to take exclusive control" option.
  • I tried setting AllowMfAudioCapture to 0 in the registry.
  • I'm using an MSI laptop so I killed all the Nahimic drivers.
None of that worked.

Here's the thing I changed to make it work:
  • The microphone's Default Format was set at "DVD Quality" (48000 Hz) so I changed it to "CD Quality" (44000 Hz).
Video screen capture worked fine.

Hope it helps someone.