Unable to install SnagIT on Windows 10

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  • Question
  • Updated 3 weeks ago
Downloaded latest version to download folder.
Tried to install by telling the .exe to open automatically when finished and by right-clicking and choosing "run as administrator" both give the same results.
Nothing.
I don't even see any TechSmith processes running in task manager though 2 or 3 processes do fire up and disappear.
Both Windows Defender and AVG disabled when trying to install
W10 version is Version 1803 (OS build 17134.407)

Any help would be appreciated as I do have a license for the product and would like to install it.

Thanks!





















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Bob Coulton

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Posted 3 months ago

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Photo of Dubie

Dubie

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I suggest tech support as your best option.


Techsmith Free support

https://support.techsmith.com/hc/en-us

Phone:
    +1.517.381.2300
Toll Free:
    800.517.3001 (U.S. & Canada Only)
Hours:
    8:00 AM to 7:00 PM EST Monday through Friday

Chat:
   6:00 AM to 9:00 PM EST Monday thru Friday

:)
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rumplesteel

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My thinking is that they want you to buy new software and the company makes it impossible to use older products of theirs. I will not buy any more new software from Snag it  until this is resolved.
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jasons

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Did you reboot your machine after installing?

It most certainly won’t hurt anything and could be the culprit.


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Johnny Lai-Kristiansen

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Have the same problem, i'm using Windows 10 version 1809 (OS Build 17763.292)

Have tried to run it as administrator as well, nothing happens

Even have tried to celan my registry for previous snagit entries
(Edited)