Unable to install SnagIT on Windows 10

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  • Question
  • Updated 1 month ago
Downloaded latest version to download folder.
Tried to install by telling the .exe to open automatically when finished and by right-clicking and choosing "run as administrator" both give the same results.
Nothing.
I don't even see any TechSmith processes running in task manager though 2 or 3 processes do fire up and disappear.
Both Windows Defender and AVG disabled when trying to install
W10 version is Version 1803 (OS build 17134.407)

Any help would be appreciated as I do have a license for the product and would like to install it.

Thanks!





















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Bob Coulton

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Posted 1 month ago

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Photo of Dubie

Dubie

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I suggest tech support as your best option.


Techsmith Free support

https://support.techsmith.com/hc/en-us

Phone:
    +1.517.381.2300
Toll Free:
    800.517.3001 (U.S. & Canada Only)
Hours:
    8:00 AM to 7:00 PM EST Monday through Friday

Chat:
   6:00 AM to 9:00 PM EST Monday thru Friday

:)
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Joel Nye

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My thinking is that they want you to buy new software and the company makes it impossible to use older products of theirs. I will not buy any more new software from Snag it  until this is resolved.
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jasons

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Did you reboot your machine after installing?

It most certainly won’t hurt anything and could be the culprit.