Unable to pass video to screencast

  • 1
  • Problem
  • Updated 8 months ago
I am using Mac High Sierra and I am not able to transfer my video to screencast. It begins to transfer but did not get to end. I have this problem for a while now and switched to another tool in the meantime - which I do not want to do. What could be the problem? Or is it kind of very slow in uploading to screencast? Thanks for your help.
Photo of SophieJanotta

SophieJanotta

  • 4 Posts
  • 0 Reply Likes

Posted 8 months ago

  • 1
Photo of SophieJanotta

SophieJanotta

  • 4 Posts
  • 0 Reply Likes
It now worked. But it was very very slow. And now when I share the link, it does not play without issues. I could see that the file size is over 800 MB for a 6 minutes video which seems to be to much?! But I did not see any settings to reduce the size. At the moment I am not very happy with this tool...
(Edited)
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 704 Posts
  • 173 Reply Likes
Hi,

So sorry about the file size! How big is the screen that you were recording? One setting you can try that should help is to downsample retina recordings.

Photo of SophieJanotta

SophieJanotta

  • 4 Posts
  • 0 Reply Likes
Thank you. This setting was already active. I did not look after any size. The video itself could not be played, every few seconds it stops. I made a mix between screencast and webcam. This morning I made a test video with 60 sec. This video has a size of 131 MB. Maybe the problem is the webcam recording? And how long does it take normally to upload it to screencast.com? It seems to take a very long time to make this... Thanks for your help. Sophie
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 704 Posts
  • 173 Reply Likes
Hi,

It appears that webcam is the cause of the large video files. I did a 1 minute test recording and got ~100 MB with webcam and 17 MB without. I'll see if there's anything that can be done about this. As for the upload times it took me about a minute to upload a 100 MB video. Are you seeing similar speeds?
Photo of SophieJanotta

SophieJanotta

  • 4 Posts
  • 0 Reply Likes
It took nearly 4 minutes for 131 MB. Maybe its a problem with my mac... I experience extrem slow loading for some other software too, for example word. Ok, then I will only use without webcam, what is very sad. I would be very happy to have a webcam picture while screencasting. I know a chrome browser extension which makes this kind of videos with no delay at all. I make the video and in the next second I had a link to share. Thank you so much for your help.