Unable to record audio when using Bluetooth Headset

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  • Updated 4 weeks ago
Hello Snagit fam / team,

When I am using my Bose QuietControl 30 Bluetooth Headset on my MacBook & recording a screen capture (with System Audio), it does not capture any audio. Has anyone experienced this or have any workarounds?

Thanks!
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abrahamlowell

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Posted 3 years ago

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lisamartin412

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I had to use a usb dongle instead of the built it bluetooth
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juka.jurinic

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yes, I have exact same issue when playing sound from Beats Studio 3 via Bluetooth.
no sound is recorded...  
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Lisa Martinez Estrada

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usb bluetooth adapter works for my bluetooth blue parrot. i cannot use the built in bluetooth.
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azim

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I am having the same issue.
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Lisa Martinez Estrada

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usb bluetooth adapter works for my bluetooth blue parrot. i cannot use the built in bluetooth.
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Sachin Bhatt

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I haven't faced such issue, maybe that's due to the quality of your headset. You should buy a good handset for your self maybe this works for you. Here is the guide of the best earbuds which also offers recording capabilities you can check. Source TheBestAdvices  
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mpereira

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well this little list you shared contains the apple earpods which I own (didn't work), also I own the SONY MDR-1000X priced at $349.00 so I wouldn't say they are "not a good handset" as you mention so it would be more helpful you letting us know which exact handset worked for you instead of a bad source. Thanks.
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curtisworsey

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Same issue.  Recording Webinar with a Logitech 800 headset, no recording and when i turned it off to use the speakers it recorded.  
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Wilhelm

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Hello Folks

I have resolve this on my side.  Here's what I've done:

1)  Tools/Options/Input/Audio/Audio device:  set this to exactly the same device as that of my conferencing application.  

2)  Change in the application (if you need to.)

3)  If using a higher end device, the 'hands free' option will generally be selected since it's the standard for input.  Check that your Windows device is also set to the 'hands free' option, since it will normally default to the higher quality listening 'version' of the device for output.  (I think it is this setting that makes the difference, by the way.)

(Interesting to note that Audio device only available on Input tab.  Assuming the 'Record system audio' is suppose to hold for output - would be helpful if someone could confirm this.

I hope that helps.  (Feel free to get in touch if I'm not making sense.)



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Luke Griffioen, Employee

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Hey all,

We just released 2018.2.5 and 2019.1.0 updates today, including a new audio recording component. This should work much better with bluetooth and newer mac hardware. Let us know if you have any problems with this new update.
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Richard Laplante

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Now with 2019.0.10 and it works.

But I think I was NOT doing something right: I was listening the .trec file with VLC instead of opening it in Camtasia. (for quick test)  I didn't see it was creating 2 AUDIO TRACKS  (which also works in VLC... just didn't see it)

So now everything is good , can merge the tracks if needed on render
all sources are recording!

thanks for this discussion.
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aloraine

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I am having the exact same problem. I just now installed Camtasia 2019 on my MacBook Pro. No matter what I do, I cannot get it to record from my Bose bluetooth headphones!!

The only microphone it recognizes is my (cruddy) built-in microphone.

Example)

Using built-in microphone (which I do NOT want to do):
  • I click "Audio Narration"
  • I select "Built-in Microphone" to select my laptop's built-in microphone. 
  • I click "Record" and record some stuff and click "Stop". 
  • Then I click "Media". 
  • The recording I just made is shown. (But it sounds terrible!)

However, if I repeat the above steps but choose my bluetooth microphone instead --  "Bose Quiet Comfort 35" -- the recording never appears in "Media."  

I searched everywhere for the settings Wilhelm mentioned above but there is nothing.

What can I do to get this to work?!
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Bruce Currell

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Same. I tried it with Bose qc35 and bose700. Nada.
I use a USB Logitech headset and it works fine. I use it with the built in mic, fine but horrible fan buzz.
The recorder just doesn't register any sound coming in via the microphone with the Bose.
I can record in the windows 10 voice recorder.
Help!
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8n93dxzq88

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ive  already recorded it..... is there anyway of restoring the sound