Unable to remove Stamps from favorites

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  • Problem
  • Updated 6 months ago
In snagit 2019 I'm unable to remove stamps from the favorites menu. Other items can be removed but right clicking and trying to remove stamps does nothing. I don't use stamps. it looks like this icon is bounded to the More menu somehow. 
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smason

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Posted 6 months ago

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Joe Morgan

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Maybe it's a bug with the version you are using?

I don't use stamps either.But I just added a Stamp to favorites and removed it without any problems.
I'm also using SnagIt 2019.0.0

I haven't seen any reason to update to the newer versions yet. It's been my experience that every update comes with some sort of a new bug.That's not a TechSmith dig.Just reality.

Regards,Joe
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Paul

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So when you right click, you see a "Remove" option but is doesn't work?

Strange.  I just tried it and it worked for me.

One suggestion is to try running SnagIt as administrator - it might work.  Failing that, call support:

"You can open a support ticket instead of posting in the community! We offer free, individual tech support from a team of knowledgeable agents, from 8am-7pm ET (GMT-4) Monday-Friday. Open a ticket at support.techsmith.com or call +1 517 381 2300."
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Paul

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Joe, reading between the lines, I *think* the OP was trying to remove the stamps option from the toolbar
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smason

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Yes, I misspoke it won't remove from the toolbar. 
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smason

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I think it might be a bug 


(Edited)
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Rick Stone

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Hi there

Try simply selecting a different item from the More list and see if the Stamp disappears. I think that last slot is always reflecting what you selected last from the More list.

Cheers... Rick :)
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smason

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Oh I see now. Yes you are correct. . Interesting behavior on the UI there.  A little confusing but it is what it is I guess. 
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Rick Stone

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I'm not a programmer, but I suspect the reason we see the remove option on the context menu is because it likely applies to that whole toolbar element. So it picks up from there.

Yeah, a bit odd that it doesn't seem to work for that specific slot. But at least if we understand what may be happening it's a bit easier to accept, no?

Cheers... Rick :)
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Joe Morgan

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Well, I had no issues removing it from the toolbar using 2019.0.0 as described either.

So ditto on my previous response. A new bug introduced through SnagIt updates?

Regards,Joe
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Joe Morgan

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Never mind, I see what your saying now.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Smason,

Can you try this:

1. Click on the MORE option in the middle of the toolbar.
2. Choose the Customize Toolbar option from the menu.
3. While that menu is open, grab the stamps icon from the toolbar and drag it down onto the open menu and drop it there.

This should remove the Stamps icon from the menu bar.
Let me know if this works for you, okay?

Kelly
(Edited)
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smason

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Thank you for the suggestion. I tried and that didn't work. But...it's not just stamp.
The last item is actually bonded somehow (maybe intentionally) to the "More" menu. If that's just how it works then I'm noting that it's a little confusing but by no means a huge problem. 

I thought it might have been a bug but it seems like it was intentionally programmed to do that. 
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Kelly Mullins, TechSmith Employee & Helper

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Hi,

I don't know about this being a permanent part of the toolbar... I have not ever noticed this behavior before and I don't think this is the way it should be.

Can you please attach a screenshot of your menu bar so I can see what it looks like?

Is your toolbar completely filled up / full?
Or, if you dragged another tool over to the end place could you drop it there?

Kelly
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smason

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version 2019.1.0 64bit build 2653 
I took a camtasia video of it and uploaded it at this url: 
http://assets.sealanddesign.com/files/tool-bar-behavior.mp4
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Rick Stone

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For what it's worth, I just figured this was some intelligent bit built into SnagIt. I figured that last "special place" just filled in with the last tool you selected from the "More" button in the event you needed to use it again very soon, so it saved you the extra step of clicking the More button to fetch it again and again.
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Rick Stone

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@Kelly Mullins - Perhaps you can get one of the SnagIt devs to pop in here to set us all straight on the behavior?
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Kelly Mullins, TechSmith Employee & Helper

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@smason...
So, your video was very helpful. I see you have the MORE icon all the way to the right on your toolbar, so, the first position to the left of that icon might indeed be a placemarker that cannot be removed.

I always have mine in the default position of MIDDLE, with icons to the left and to the right. While in this position, I can move things around with out issue.

With icons ONLY to the left of the MORE icon,( this puts that icon to the farright)... I see that moving and deleting other icons can get the entire toolbar into a strange state.

I will talk with the team over here to let them know about this and see what they think.

Thanks.

Kelly
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Nicholas Rich, Employee

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Hi All!

To clarify: the icon immediately to the left of the More button is anchored to the More button and cannot be removed from the toolbar. Think of it as a preview/shortcut to access the other Drawing Tools that aren't on the toolbar.

You'll notice as you add items from the 'Drawing Tools' section of your Customize Toolbar window to the toolbar, the content of the More button (and the 'preview' icon) changes.

I hope this helps clear things up a bit!


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davidlambert

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I commented to Rick that my 'More' button has nothing 'anchored' to it, just a drop down menu with a selection of tools not on my toolbar.
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davidlambert

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I take it back. I didn't notice that when I selected a tool from the drop-down that the tool immediately to the left of the 'More' button changed to the tool selected from the drop-down. Those tools I removed earlier were separate tools I had 'Customized' to the toolbar.
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Paul

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Thanks for the explanation.  A strange and mysterious behaviour that had us (has us?) all foxed.  Why would you want an icon locked to the More Button to show what else is available?  What does that achieve that the More button doesn't do on its own?  We sorta just know what "more" means. :)
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Joe Morgan

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Well, as unlikely as this scenario may be.
Here's my take on why they anchored the stamp icon to the more button.

Let's say for some reason there were absolutely no tools on the toolbar. Somebody removed all the tools from the toolbar. That will leave just the more button. Presumably, the stamp icon would serve as a beacon as to what it was for.

That's my unlikely story and I'm going to run with it.
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Rick Stone

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Except for the niggling little fact that it's not always a stamp button. The icon present always seems to change (at least for me) to reflect the last tool selected via the More button.

For example, on my own setup, the last tool selected via the More button was the Simplify tool.



Cheers... Rick :)
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Paul

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Joe - that sounds entirely plausible.  But a simple if then else statement could display it or not under that condition 
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davidlambert

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Rick, my 'More' button/tool doesn't have any tools/icons attached to it. When I click on 'More' a dropdown opens with a selection of tools not on the toolbar.
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davidlambert

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Sorry Rick, I didn't notice that the tool to the left of the 'More' button changed to reflect what I had selected from the 'More' menu. Pretty much anything else on the toolbar can be removed by right clicking on the tool and selecting 'Remove from toolbar.' I haven't actually tried to remove every tool on my toolbar.
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Rick Stone

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Annnnnd if you choose a completely different tool from the More button drop-down, I'm guessing the icon to the left of the More button then changes to reflect the new choice, does it not? ;)
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davidlambert

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Yup.
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Nicholas Rich, Employee

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To answer your questions Paul:
- Why would you want an icon locked to the More Button to show what else is available? 
The 'locked icon' button next to the More button has a few basic functions:
  - If you have a fully populated Toolbar, it shows you a 'preview' (that you are able to use) of the tools in your 'More' dropdown.
  - If you have an empty Toolbar, it shows you what tool you currently have selected:



- What does that achieve that the More button doesn't do on its own?
On its own, the More button opens a dropdown that allows you to select unpinned tools or access the Customize Toolbar window. The 'locked icon' button next to the More button allows you to clearly see what tool you currently have selected (granted, this makes more sense when you have a full Toolbar rather than an empty Toolbar as pictured above).

I hope this brings further clarity! :) 
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Paul

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Thanks for the clarification David.

I have to say though, that the fact that it needs explaining demonstrates how unintuitive it is - that really needs addressing.

Or, as my wide says every time I explain to her how the central heating thermostat and thermostatic radiator valves work. "Nah, I still don't get it."
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Rick Stone

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LOL, I'd get slapped if my own wife ever caught me referring to her as a wide! ;)

Surely that was a typo. LOL
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Paul

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Oops.  Yes.
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Rick Stone

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Heya Paul

I'm not really feeling disagreeable today, but I do somewhat disagree with your assessment of it being unintuitive. (Yeah, I'm also fully aware that I'm also an odd duck)

But if you look up earlier in the thread, you will find that what I stated a few days ago is actually seems to be what Nicholas Rich has just stated. Albeit using different words.

Now note that I've never seen any tutorial or anything that told me how it worked. It's just something I noticed as I used SnagIt. And the behavior just seemed logical to me. More should show me icons I'm not seeing on the toolbar. 

Cheers... Rick :)
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Paul

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Yeah maybe, but the first rule of UX design is, "don't make the user stop and think"

:)

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