Unable to save project and can't copy paste timeline to a new project either

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  • Updated 11 months ago
The project won't save all of a sudden. Happened multiple times and I lost a ton of work. I tried copy pasting the library to a new project, as per the internet advice and that doesn't work either .... error message " animation collision" .... tried getting help from TechSmith and the rude person said the help is only for newer versions. I am using Camtasia 9 Mac . Pathetic customer service and horrible product so far. 
Photo of Momi


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Posted 1 year ago

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Photo of davemillman


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If I were having trouble with a truly horrible product, I wouldn't waste any time on it. Since you did ask, I'm guessing your experience has not been "horrible," just "really bad." So here's some user-to-user help.

Camtasia has an autosave function. I don't remember whether it is turned on by default when you install Camtasia, but mine is set to autosave every 1.0 minutes. I have about 3-4 crashes per year, and about half of those result in me losing a full minute of work, which is pretty good. Is your Autosave turned on? Check Camtasia>>Preferences>>General tab.

Regarding your library question, Camtasia 9 is a Windows product. You are probably using Camtasia 3 for Mac. Except...Camtasia 3 doesn't have a Library function. So I can't figure out what you were doing there. Camtasia 2018 for Mac? Camtasia Studio 9 for Windows? 

I noticed you posted a message here 3 months ago. You also mentioned the save problem happened "all of a sudden." When a software problem crops up suddenly after 3 months or more of use, it is typically caused by either a change in the machine configuration or a corruption of the application. So try these:
  • Check to see that you have at least a few GB free space on your disk drive. This sometimes creeps up on people who edit video...it happens regularly to me.
  • Reboot the machine
  • Try running just Camtasia, without any other memory hogging applications (the worst offenders are anything from Adobe or Microsoft, other video or graphics editors, or any browser).
  • Try reloading Camtasia (although this is a generic suggestion; Camtasia has never corrupted on me in 15 years of use on both Mac and Windoze).
Photo of brad


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I have this problem once in a while.  It's terrifying when you have a complicated edit and a client is waiting.

Just today, I tried to "Save As" and that didn't work either so I decided to copy and paste the project into a new project.  I got the error message about "animation collision" which I had never seen before.

So, I painstakingly pasted element by element and found the issue.  One annotation -- "Sketch Motion" -- had two animations in it which Camtasia didn't like.  I built a new identical one and deleted the "infected" one.  Problem solved!

Once I deleted the annotation, I was able to save the original project.

The sad thing is that I placed and animated the original annotation days ago.  It took all this time to develop a problem.  Hmm?!