Unable to sign in to screencast.com

  • 1
  • Question
  • Updated 2 years ago
Hello,

I'm using Snagit (MAc), and I'm signed into Techsmith fine, but when I try to share using screencast.com, it says "Unable to Sign in: Please verify and password". Triple checked it's the correct password. Any idea what's wrong?
Photo of mayada.ibrahim89

mayada.ibrahim89

  • 1 Post
  • 0 Reply Likes
  • Confused

Posted 2 years ago

  • 1
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 702 Posts
  • 173 Reply Likes
Hi,

I'm not sure what's happening off the top of my head, but one thing you could try is in Snagit preferences, try logging out of the Screencast plugin and logging back into it.