Unable to upload file because it fails to find storage location

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  • Problem
  • Updated 2 years ago
  • Solved
Tried uploading several files, but it failed this afternoon. I have stable internet connection
Photo of jybetica.1217


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  • frustrated

Posted 2 years ago

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Photo of adibas03


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same here. I am having the same problem
Photo of blovitsj


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Do you have the file that you are trying to upload stored locally on your PC, or is it on in a network location?  I had a similar issue in the past when the file was stored on a network share with specific security setup that prevented the techsmith website from reaching and uploading the file.  If this may be the case, try moving the file(s) to a local folder on your PC, and upload from there.
Photo of Daniel Foster

Daniel Foster, Snagit strategy lead

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Hi all - our apologies for the interruption to service. The Screencast.com site that hosts Jing content was experiencing some technical issues over the past 10 hours that affected uploads. Our engineers report that all systems are back to normal now. Please try your upload again and let us know if you still run into issues.  
Photo of fmoretti


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are you still experiencing issues? cannot upload from jing no matter what method i am using (share via Jing or uploading directly on the default folder on screencast BUI).