Unable to view recording within 'Media'

  • 1
  • Question
  • Updated 1 year ago
<<Camtasia 3 (Mac) on a iOS Siera, recording screens from an iPad>>  

I am trying to capture my iPad connected via the lightning cable. I choose the capture screen to point to my iPad. I see the neat little preview on the monitor. However, when I click 'Stop Recording', nothing happens. When I click on 'Stop Recording' again, Camtasia hangs and then crashes. (I am able to capture screens from my own desktop correctly)  This is quite an urgent situation, so any help is greatly appreciated!
Photo of Navin Mathew

Navin Mathew

  • 12 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Jigs Gaton, Consultant

Jigs Gaton, Consultant

  • 65 Posts
  • 12 Reply Likes
I get beachballs during the initial click to setup the iPad for screen recording, but after that, all works fine here on a 2015 rMBP with an iPad 3 mini. If you are in a pinch, you might try www.x-mirage.com for 16$. Good luck! 
Photo of Navin Mathew

Navin Mathew

  • 12 Posts
  • 0 Reply Likes
Thanks Jiggy, but I'd like to use my Camtasia license to be able to capture and record screens. 
I don't seem to have a problem recording it, but it doesn't show the recorded media within Camtasia. Any pointers on why this is happening would be great.
Photo of Jigs Gaton, Consultant

Jigs Gaton, Consultant

  • 65 Posts
  • 12 Reply Likes
Anytime Navin. Sounds like a support ticket to me :) as the feature does work.