Unable to open camrec file !!

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  • Updated 7 years ago
I AM GETTING AN ERROR TO OPEN ONE PROJECT. IT SHOWING >" CANNOT LOAD CAPTURE1.CAMREC. IT IS EITHER UNSUPPORTED MEDIA TYPE OR REQUIRED CODECS ARE NOT FOUND" PLEASE !! GUYS HELP !! THIS PROJECT IS VERY IMPORTANT FOR ME WHICH ONE I HAD RECORDED WITH CAMTASIA8
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saikat

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Posted 7 years ago

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Logan S.

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Hello there,

We will need you to hop over to http://support.techsmith.com and click Ask a Question. We will be able to get what we need to assist you there! Thanks!
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Ryan

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Logan,

There is nothing on that site which helps resolve this. I too am having the same issue. Recorded my screen (actually made 8 recordings) and now when i try to open the recordings made with Camtasia, i get this same error.

I am running the real version and have updated to 8.0.4

OS = Windows 7 64 bit

Ryan
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Paul

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Ryan, I have this problem too. Did you have this resolved?
Paul
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Ryan Ahlers

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Hi Paul,

Yes - unfortunately i did... I upgraded to the latest and greatest version which kept the issue from happening from that point forward; however, the recordings i had made were damaged beyond repair (nice, right?) - so i had to re-record them.

I still believe that is the best tool around for the price for doing screen-capture-videos, etc - but man it was painful re-recording files which i had spent hours and hours creating the first time around...

Best Regards,
Ryan
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Paul

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Thanks for replying Ryan - I'm awaiting a response from Techsmith to see if there is a way to recover the file contents...they are actual interviews and it's not quite the same as re-doing it either.

Extremely painful! Glad the upgrade has prevented this from happening again for you.

Thanks again,

Paul
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Glenn Hoeppner, Employee

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Ryan,

Logan was suggesting that you click the "Ask a Question" tab on our support site. This actually opens a ticket with our Technical Support team. They can collect the details and files involved to help resolve this issue.

-Glenn
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saikat

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You guys are not helpful. I did what Logan said. I asked that same question on that particular site and you guys asked me to upload 5 gb huge file which will be very paining process for me . I did a reply for if there any possibility to solve that error beside uploading that file but did not get any response from you.
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Glenn Hoeppner, Employee

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Hi saikat,

Uploading a 5GB file certainly can be painful, but I'm not surprised that Technical Support asked for this. If we have the file which is causing your problems, we can inspect the file to see what's wrong with it. A lot of times the file can be repaired and given back to you to make it functional.

I'm not sure if there's anything that can be done without the file, but it's possible that you haven't received a response from Technical Support because it's not a 24/7 operation -- they only work during regular business hours.

-Glenn
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kayakman, Champion

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can you get the camrec file into clip bin?

if so, when in bin, right click on camrec file, and try extract contents

if that works, would should get an AVI and other files; try loading the AVI on timeline
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Paul

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I am experiencing this also but with a very important 20GB file? I'll need to send this too?
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zr

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I am having this problem too, though Camtasia is inconsistent. If the file is from a few minutes of recording, it is fine. If it is longer (10, 20, 30 minutes), then Camtasia displays this error message.
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Eugene Snoek

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I have this too with almost 100 GB, around 90-95. But the temporary files must have been good, but are deleted now even overwritten due to drive space atm.

Sorry I asked this question to quickly, google is my friend. I found a solution, I don't know if I can tell it here. But just open as an archive will do the trick I hope for me. I found it actually at something called ask ubuntu, it's a Linux distro.

SysAudio.wav already extracted and played very well actually!

(Edited)
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Glenn Hoeppner, Employee

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Hi Eugene,

If you have a solution yes, please share! That's exactly what this site is for -- community ideas, suggestions and solutions.

-Glenn
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Eugene Snoek

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I was able to extract the contents with 7zip www.7zip.com but only the wav file (3.3Gig) is playable. I checked the avi (88Gig)with a hexeditor and found the codec I already installed the codec again since I also upgraded recently to Windows 8.1 with some little upgrade issues, maybe I try this weekend with my other dualboot installation to continue with this problem.
I recorded around 4 hours and 44 minutes at the highest possbile resolution for me 2560x1600, that's why I ended up with such a big file. I see now that it's only still editable in 2048x1280, weird format btw. And only a smaller file is also slugish in camtasia itself, but when rendered it seems fine.
Maybe it has something to do with limitations of the avi file format, or a little writing error then it wouldn't support streaming I guess ?

Video Format:
Wdith: 2560
Height: 1600
Colors: 16M
Frames: 327 maybe file is corrupt becuase of 1 or more bad frames ?
Rate: 30,00 Frames/Second
Format: TechSmith Screen Codec 2
(Edited)

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