Unexpectedly delete a captured screen in SnagIt 18 app

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  • Updated 4 weeks ago
While in the edit window for Snag it 18 ap, I am typing in a comment on a newly capture screen and all the sudden the entire captured screen disappears. AGHHHHHH I am sure I hit a combination of keystrokes that caused the delete, but I can not figure out just what the combination is. I really need to stop doing this. It seems to happen after I have added quite a few comments and it is a big time waster when I have to do it all over again. Can any one shed some light on this? 
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ejcarter89

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Posted 4 weeks ago

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Photo of Ed Covney

Ed Covney

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Could you be hitting a <Ctrl>-Z  Or  <Ctrl>-BS? They would delete typed text but leave the snag in tact. Other sequences like <Ctrl>-Del, del the snagged graphic as well.
What were you trying to type, maybe someone here knows a near-by character that's reeking havoc.
In the meantime, perhaps do your typing in notepad and copy-paste it into your snagit text box?