Unfollow because Techsmith knows better.
Snagit is destroyed with release 13.
As a senior executive in a major company, I found it was often hard to get consensus from some groups. It was especially hard when the product manager of a release refused to believe the negative reactions were disruptive its users.
Another reason for the silence was caused by different factions that wanted the next release to follow what worked previously, while the new approach group wanted to continue to blaze their own trail. Whatever the reason for the indecision and communication, we don’t have any sense of where the interface design will go with SnagIt’s next release.
This lack of information about what they are thinking creates a vacuum that depreciates their customer’s hope. It would serve Techsmith well to acknowledge the current release’s failures and give users some assurance their next release will attempt to resolve the interface complaints that made version 13 a clumsy and time-consuming design. For now, SnagIt isn’t the only means we have for managing screen captures. Moving on hasn’t happened for me yet because it has been my go-to application for more than a dozen years.
Where its interface layout goes from here is anyone’s guess. I hope they implement many of the suggestion that has been offered. If they don’t, we are going to face a learning curve as we move on to other programs.
What I do know is that my last 3-year service agreement is coming to an end soon. For now, my decision is to wait and see what they offer in their next release before extending a service agreement for a version I don’t use.
1. a product that works
2. a product that SUPPORTS our workflow not DISRUPTS it
3. a UI that decreases the clicks required not increases them
4. a product that prioritises user needs over gratuitous and bad design
5. a vendor that is responsive not deaf
When do we want it?
TechSmith - why do you not get this?
We are certainly are listening and hear you. Snagit 13 isn’t meeting your expectations as a long time user of Snagit.
The biggest complaints from the change that still need some work:
- Lack of hotkeys for common tools
- Too far to move between tools and properties when want to use a drawing tool
- Don’t know where things are now
We really care about our long term customers, we’ve put out releases that address a lot of the issues we’ve heard from you. (If you are interested in participating in our betas, let me know. They are a big component of how we evaluate the UI design.)
We continue to make improvements to the UI. If you haven’t tried 13 since the release of 13.0, there are a lot of good changes: https://www.techsmith.com/snagit-version-history.html
Here is where we’ve communicated our direction. https://feedback.techsmith.com/techsmith/topics/snagit-13-ui-disappointing Specifically:
“To be clear, we're moving forward with the 13 Editor design for the foreseeable future. All our analytics show an increase in tool usage in Editor. Which is fantastic. We’ve got more people than ever using the tools we’ve built to be more effective at their jobs. I apologize if there are workflow hindrances that arose from that. We learned quite a bit from our betas prior to launch and delivered a version of Snagit that many have upgraded to and continue to use.”
By increased tool usage, that means both more people (new and existing customers) are using tools and they are being used with more regularity. We monitor that usage and it’s continued to increase over time. We've seen a 2 to 4 fold increase in tool usage and the ratio of active users to install base. So overall, we’re happy with what the change got us.
The goals of the change in 13 were:
- Expose more of the power of Snagit, while not coming off as overwhelming
- Promote and support customization of tools
- Make the interface more approachable
- Put us in a better place to scale the UI as we add tools, effects, and other features
And of course:
- Maintain as many common workflows across Snagit as possible as we make change
Again, we take changing the UI very seriously. We are now in a good place to scale tools and their properties. So it is a good base to build future functionality. And we are committed to continue to make existing workflows easier. Be it with favoriting tools and quick styles, more powerful presets, or improved sharing outputs.
If you have better ideas for how to communicate with you, please contact Robert (firstname.lastname@example.org) or I (email@example.com). GetSat has it’s limits and we’re definitely interested in your needs.
I’m also available to speak with you if you feel that you aren’t being heard with respect to Snagit. Just contact me and we can set up some time or have a conversation through email.
Just over 5 weeks ago I posted a long series of comments on how badly broken the UI is. I was invited to have a discussion with the team and accepted. 5 weeks have passed and no meeting has been arranged. So much for valuing the feedback of existing users.
I can see that your priority is chasing new customers. But please remember every time an existing user buys a new licence for a new version, we are effectively new customers too. "New new" users will; be unaware of what has been lost but the "New Existing" are faced with a UI that makes it more difficult to achieve simple things and has introduced bizarre features that make no sense compared to what we had before. I will not catalog them all again but I will describe a couple of the more obvious examples.
First, you have to toggle back and forth between 'Effects' and 'Properties' in the Editor. Why, when there is space for both? That's not a very responsive design.
Every capture you take appears in the editor with what looks like a 1px black border. It isn't. If you paste the image elsewhere you don't get a border. If, as I do, you want to add a 1 x border, you can't distinguish it from the non-removable faux border.
By the way, if you decide you want to add a border the default is an 8px black border. Can you show me any help system, any web page, anything that would benefit from an 8px black border?You can't change it to your preferred default so every session the system default returns. You can use a preset but then you have to figure out how to do that and remember to apply it when needed.
This is just one example of how, in the interests of allowing you to move forward, things have been badly broken. You have just made it so HARD for people to do simple things.
My concern is that the money I contribute to product development through my licence fees is being frittered away in developing stuff like this. Did a real user specify a non-removable faux border or a default border setting that noone would want to use? How much time was invested in developing that and could that time have been used to develop something that real users want?
I get how hard your job is, I am am a software product manager myself. I know that the development pipeline is always greater than the development capacity. That's why it's so important to focus on the stuff users want. I am an early adopter. I then give myself time to become accustomed to the new version before i comment, but even after 6 months there is no getting used to poor design.
Excuse the pushback, but these things have to be said. In mitigation, I am subscribed to the 'Help other users' option, and I do
I was a passionate advocate for SnagIt. You have received many licence purchases through recommendations from people like me. But as of version 13 I have stopped recommending it. I have already found a better alternative for video capture and I am going to revert to an earlier version.for image capture.