Unlocked the wrong version of Camtasia

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  • Updated 2 months ago
I have 2 versions of Camtasia, 3 and 2019. I unlocked the wrong Camtasia App using the key, what is the process to follow to unlock 2019 and get rid of 3. Please let me know. Thank you
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keerthipratheek.padira

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Posted 2 months ago

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Joe Morgan

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There isn't a Key Deactivation process. Just uninstall  Camtasia 3 and it's deactivated.

However, you can use your Single User key to activate 2 installs/versions of Camtasia.So unless you have a reason to remove Camtasia from the MAC.You can leave it installed using the same key, provided you're only using the key twice.https://www.techsmith.com/camtasia-eula.html

Regards,Joe

1.2 General and Cross Platform Use. Except as otherwise provided in this EULA and so long as you comply with the terms and conditions of this EULA as a condition to the license granted herein, you are licensed to install and run one copy of the Software on one licensed device (the first licensed device) for use by one person at a time. Provided that you comply with all the terms and conditions of this EULA and when required by the Software, you present a valid, authorized, and activated Software key, you may also install and run a second copy of the Software on a second licensed device for use only by you for your internal business or inpidual use only, whichever is applicable. Only one person at a time may use the Software on each licensed device and the two licensed devices may not be used simultaneously by that one person. You are licensed to install and use both the Camtasia® for Windows and Mac version of the Software, provided that you are only licensed to use one version of the Software on one platform and in one language at a time (not simultaneously). The components of the Software are licensed as a single unit, and you may not separate or virtualize the components and install them on different devices. By way of clarity, if this license has been entered into by an entity or organization, the copies of the Software licensed hereunder may only be used for the internal business purposes of the licensee entity or organization.




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keerthipratheek.padira

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Thank you for that quick response. I did install the 2019 version and when I tried to use the key to unlock the newer version, the 'Unlock' option is greyed out. Could you please advise. 
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Brooks, Camtasia Technical Product Manager

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Please contact our free tech support staff. They can help you troubleshoot your problems.

Brooks
Camtasia Technical Product Manager
Mobile Technical Product Manager
TechSmith
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keerthipratheek.padira

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Thank you. I will