update did not save existing work

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  • Problem
  • Updated 3 years ago
SnagIt offered an update while I was working and when I clicked OK it proceeded to update but lost my current work - I [wrongly] assumed that the update would do a save first especially as I was not given any warning and no opportunity to do a save before the update started.
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Posted 3 years ago

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Photo of Luke Griffioen

Luke Griffioen, Employee

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So sorry about that! Do you remember if you were working on a saved image (png, jpg), a new capture (snagproj), or a video? I ran though the steps you described with the latest version of Snagit and I got an alert asking me to save my captures.