Update to Jing Outputs

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  • Announcement
  • Updated 5 years ago
  • (Edited)
Here at TechSmith, we are continuously revising and updating our products to make sure they meet our customers’ needs. As we took a look at Jing we noticed that the usage rates on the Twitter, Facebook, Flickr and FTP outputs were very low. The costs involved in keeping up with frequent API changes for the social destinations weren’t sustainable in a free product. And the FTP output would require a big overhaul. As a result we have decided to remove those outputs.   

Moving forward, Jing will allow you to send files to screencast.com as well as save to your desktop. If having the ability to share your images and videos through various outputs is appealing to you, check out Snagit. With Snagit, you have the flexibility of multiple output options as well as the freedom to record longer videos, blur sensitive information within images, scroll long webpages, and more. Try Snagit free, and see why nearly 7 million users continue to love it.

As always, if you have any questions, comments, or concerns, please contact us. We'd love to hear from you.

[Edited for clarity 10/6/2015]
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n.pulling, Employee

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Posted 5 years ago

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Michael DiStaula

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Why would FTP output require maintenance?
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Julian Wolf

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Unfortunatelly, I don ́t know how to.
A really clever person could maybe create a short tutorial about how to proxy the updatecheck and place it on YouTube.

And an ironic person would record this tutorial with Jing itself. ;)
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Julian Wolf

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Can anybody give me a hint about how to do that with the update-check? Googling for "proxy" does not really help me ...
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Julian Wolf

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Okay, I tested a little around.
So I did a really simple thing: I blocked the update-URL in my windows-system."127.0.0.1       update.techsmith.com"
to my hosts-file:

127.0.0.1       update.techsmith.com

The result is that Jing can ́t find the update-server and so it can ́t check the version. And it continues working.

And I think it is totally legal. I don ́t give any false information or change any license-checks, I am doing nothing more then blocking the URL to Techsmith. Should be ok.

@TechSmith:
Is it okay for you that users simply deny the update by blocking the update URL?

All the best, Julian!
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Duane Horning

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what does it mean:  "blocked the update-URL in my windows-system" and "to my hosts-file?"  How does one do these things? 

Not all change is progress.  Sometimes it's just entropy.  I'd like to keep the version I have.  It's working just fine. 
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Julian Wolf

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What??? Since many years, users are begging you to include FTP-ouptut into Snagit. Instead of giving that feature to Snagit, you remove it from Jing ???
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Julian Wolf

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Okay, here is my theory:
Since you deny to add the ftp-feature into Snagit since years, users are running for Jing, which is free, instead of using Snagit.

The intelligent step would be to add the FTP-Output to Snagit. This is what tons of Threads and Support-Requests is about. You don ́t like to do so, so you have to remove that feature from the free Jing to be able to sell Snagit.

Why the hell don ́t you just add the FTP-Feature to Snagit? Don ́t you realize that you are destroying good products?

All the best, Julian!
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Ed K.

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n.pulling--yes Snag It has FTP functionality but it is not easy--that's a nice way of saying what we really think.  The FTP function in Jing worked elegantly.  Whomever designed it should be given a raise.  Whomever decided to kill it off --without implementing the SAME functionality in SnagIt--should be fired.

As someone else just said, "The FTP functionality in Snagit isn't the same thing - it's not nice and easy like it is with Jing."
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Julian Wolf

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Google for "New Coke" and compare it with your strategy.
Coca Cola went back to "Classic" after theire worst desaster in the history!
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Scott Victor Davis

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The problem there, Julian, is that people were paying for the old version of Coke...
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Scott Victor Davis

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The problem there, Julian, is that people were paying for the old version of Coke...
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Julian Wolf

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The people also where paying for the old version of Jing.
There where lots of complainments when TechSmith decidet to discard Jing Pro. Users would have loved to keep on paying for Jing Pro.

Now the next step was to cut off more features and say "It ́s a free software, don ́t expect us to maintain features, that need no maintenance".

Jing was a great product for a fair price.
Jing now is a useless product for free.
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thecreator

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Question: If removing these protocols, because it costs money to maintain it, why not at the same time increase the time to record to 8 minutes? Many Users who use Jing, are using Jing instead of Snagit, because they are on fixed income and can't afford Snagit.
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Matt Brummett

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Regarding development costs, etc and the pricing suggestions mentioned above - I would gladly pay a one-time price-point at or under $30 USD, or even consider a yearly subscription of no more than $12/yr for a fully featured, HTML5 based (not FLASH) version of Jing. I have tried other screen capture software and NONE of them compare to the simplicity of Jing. Why "fix" something that isn't broken?

In regards to development costs and how a smaller yearly subscription rate could cover them, it's simple - sheer volume of subscribers. Look at Adobe's full subscription rate given all of the contanstantly updated, full-versions of ALL Adobe products ... it works very well.
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Matt Brummett

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Regarding development costs, etc and the pricing suggestions mentioned above - I would gladly pay a one-time price-point at or under $30 USD, or even consider a yearly subscription of no more than $12/yr for a fully featured, HTML5 based (not FLASH) version of Jing. I have tried other screen capture software and NONE of them compare to the simplicity of Jing. Why "fix" something that isn't broken?

In regards to development costs and how a smaller yearly subscription rate could cover them, it's simple - sheer volume of subscribers. Look at Adobe's full subscription rate given all of the contanstantly updated, full-versions of ALL Adobe products ... it works very well.
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Ed K.

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Matt and everyone, give LightShot a try.  If you set a hotkey, it works almost the same way JIng works and it is quite light and quite fast.  It doesn't do FTP but it is quite light and quite fast.  Visit https://app.prntscr.com/en/index.html
(Edited)
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joyninjatrader

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I agree with Matt and others. 
Jing is a nice user friendly product, if you want to create a revenue model, please bring back JingPro, we are ready to pay, as already expressed here by other users. 
By the way, couple of years back I purchased Snagit, but did not get around to use it, as Jing was working fine for my needs of taking screenshots of trading charts.
Also, it was not clear to me if all the screenshots in my Jing account can be transferred seamlessly to Snagit account, so I contiued to use Jing.
Jing is very good as it is... please do not destroy a good product.
Hope you will listen to your customers/users.
Thomas
28th Sept. 2015
(Edited)
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Jason Rios

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Man, so upset they removed the FTP output option for Jing. I own Snag-It and it was not easy to immediately figure out how to use FTP there.
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Gunnar Bartels

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Techsmith, PLEASE get back Jing on track. Charge for it, we want to continue paying for it.

SnagIt, unfortunately,  just doesn't have the unique and close-to-perfect Jing workflow. The customizable buttons with multiple output options (of the same destination type) is a killer feature!
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n.pulling, Employee

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Thank you for the feedback! I know you mentioned customizable buttons and multiple outputs as being killer features but what would you like to see us do to "get Jing back on track"?
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Gunnar Bartels

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Well, it hasn't been maintained for a long time while having a serious bug: When I record a vmware session window, clicks don't go through the recording area. I would have to launch vmware with admin rights as a workaround. Also, some minor features are sorely missing: Countdown removal, Mic configuration and audio level  in the recording rectangle (just like Camtasia) and a one click annotation with text and arrow (I have to fake it manually a thousand times every day: http://screencast.com/t/oWnatEcIFGeX 
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Axmim Veilleux

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And the keyboard shortcut "ctrl + c" to copy the image to clipboard and "ctrl+s" to save after a image was captured. This would be so great!!! 
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christeraxe

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Get back on track by leaving Jing alone, thank you very much. Instead start Jing Pro again to keep what we have...if you must make a reduction change that appears unnecessary.
(Edited)
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Minel Tichiuta

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we understand you want profits. but that's no way to treat your users.
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n.pulling, Employee

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Sorry! I wasn't trying to be patronizing at all. I was trying to empathize and and help explain why we came to this decision.
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Julian Wolf

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Could you maybe also explain why you try to force us to upgrade? Are there any maintenance-cost in just letting us use the "old" version of Jing?
Is it jut a coincidence, that the onliest FORCED update that I saw in Jing since I use it is the one where FTP is  removed?

It fits so perfectly in the strategy of forcing everybody to use screencast and blocking any workflow with other (non-brandet) services.
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Ajax Donovan

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Where are you getting your usage data from? And if there was low usage, why wouldn't you just leave it alone. Why take it away. I don't get it. I could see not upgrading but to remove makes no sense. What maintenance are your doing? I upload to my own server and you have not upgraded jing since like 2013? Is your CEO a complete whackadoodle or something?
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Ed K.

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n.pulling, you are lying.  The stunt you just pulled shows that your statement "We absolutely value our users." is a lie.
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astaley

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I assume they're getting usage data from the 12 people who didn't uncheck the "I want to send usage data" box...
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Anton Rowe

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Agree FTP is important and longer video length too. If you need to charge for those please do. A cost less than SnagIt would be appropriate. Perhaps after paying for Jing, you get those additional features. Before you pay, limited to 5 minutes and/or saving locally or to screencast.com?

SnagIt is more than I need. I use Jing all the time because it is so minimalistic and easy-to-use. 

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Darren Leno

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Whoa, never even knew those output features were there. I sure would have used them, but they were buried and hidden away pretty deep. You should keep them. Jing's workflow is a lot better for me than Snaggit. I have both, and  I use Jing about 90% of the time because it's just easier. Charge for it and be done with it.
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Arkadiusz

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This is a horrible design decision. Now that you are forcing me to use a different product and have lost my trust, I'll be sure to take my business elsewhere.  I'll be completely honest - I feel betrayed by your decision and the lack of any prior notice.

And claiming that FTP upload requires any sort of "maintenance", hah!
I'd rather pay for an improved version of Jing than have to suffer through using Snagit.
(Edited)
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georges

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Based on the numerous posted comments, I hope TechSmith reverses its update/marketing decision with Jing.  Intuit made similar disastrous marketing moves with their TurboTax software........many people switched to H&R Block's tax software and discovered it was much better !   Intuit lost much of their market share of tax related software due to bad marketing decisions.  I hope TechSmith has the "smarts" to reconsider.
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Ed K.

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I have bought every update of Snag It and Camtasia that has come out over the last ten years.  I also use Jing's FTP functionality because of it's superior work-flow for images that I need to quickly get to the internet.

As a result of Techsmith's decisioin to remove FTP--with no advance notice--nothing--I will never purchase another Techsmith product again.  You have lost a customer for life.  And worse than that, I have contact with a large number of users that see how I use Jing, SnagIt and Camtasia.  I will immediately stop recommending that they look at these products.  You have hurt me dearly with your decision.  It seems only fair that I do my part to hurt you back for the decision you have just made.
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leegoodman

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I have another good idea along with the removal of FTP.  "Let's remove the Windows Start button from Windows since no one uses it!" LOL!  Another lost company.

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Freddie Tabor-Young

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Please leave the "Start" button alone.  lol
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kurtis.fraaza

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I use Jing multiple times per day for my job.  Not a day goes by that I don't use it.  I have been very pleased with what Jing offers compared to the others.  I will often tell others, when working with them, that Jing is Integral to me doing my job well and communicating with others and encourage them to use it as well.
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leegoodman

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Well said.  Jing is an awesome tool, easy to use, and super useful.  I've suggested Jing to many people as well that are still using it today.  I guess with so many people upset, it shows how important Jing is, otherwise no one would ultimately care at the loss of a feature.
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orzvux

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> Jing was an awesome tool
It seems that this should be said this way from now...
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Neil Hanlon

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Agreed.  "was" is the correct word.
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Ed K.

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WAS...now it is practically worthless to me.
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Kristy Blankenship Sartain

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Our college uses Camtasia for heavy video-using instructors and just this week implemented a college-wide initiative to roll out Jing for those who don't use video, but want to start to incorporate it.  As we use an FTP server, the ONLY reason we chose Jing over other freebies was the FTP function.  I am now scrambling trying to find another option that is more user-friendly for us, while trying to explain to the people I have already trained earlier this week why the steps I taught them to use will no longer work.  I am very disappointed that this function has been eliminated.  We have been advertising Jing to our college for weeks to get enthusiasm and participation up.  I feel like I've been kicked in the gut. 
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Christian Garrelts

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Techsmith, PLEASE get back Jing on track. Charge for it, we want to continue paying for it.

SnagIt, unfortunately,  just doesn't have the unique and close-to-perfect Jing workflow. The customizable buttons with multiple output options (of the same destination type) is a killer feature!

I have NO PROBLEM paying for this great product!!!!!
Just give me the option!!!
(Edited)
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Michael DiStaula

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I love Jing, and have used it for years.  I have tried Snaggit but it was much too bulky for me to have running 100% of the time on all of my computers.  Being able to choose a personal server as the output instead of a cloud service that I may not trust with my data was the reason I chose Jing.

I'd gladly pay a small amount for it... but if what was mentioned above is true and I'm unable to continue using my current version as-is due to a forced upgrade before this option is available... I'll most definitely have to look elsewhere or write one of my own.  Can you confirm or deny anything about that?

Hopefully this decision gets reconsidered.  I do understand updating APIs could be problematic to a free tool, but FTP is static and unchanging.

You said removing FTP was based on usage data... so we are probably a vocal minority here... but we're also the ones who introduce software to friends, recommend tools in the workplace, and give honest suggestions and feedback about how things could improve.
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Rogerio Moreira

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After reading a few comments here I'm getting a little confused....my Jing Update is saying that a new version is ready to install...and got only 12 days to do it....what should we do?
 Update or not?

Many many thanks,
Roger
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Julian Wolf

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If you update you can ́t use FTP anymore.
If you don ́t update in 12 days, you can ́t use Jing anymore.

Decide what you want to loose.
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Rogerio Moreira

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Ok Julian, many many thanks. So, I need to keep using Jing, but without FTP.
 Could you give here a step by step on how to set up that ?!..or send us to a link page that has the solution....Is that because we can imagine how many thousands of users are waiting for that, please?
 I'm saying every single steps cause it envolves technic details I guess.
 Thanks in advance Julian and have a great weekend,
Roger
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DLUX

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I've been using Jing for what feels like almost 10 years now.  I have recommended it and helped install it for a 50+ people around the globe.  I appreciate all that you guys do!  For a free product this one is top notch and hands down my favorite.  I mainly use it for copy paste or save to desktop so I don't think these changes will affect me much.  There have been times I use it for training videos for co-workers across seas for short tips and tricks. The ease of use and simpleness makes this an indispensable tool for me.  Thank you.
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Robert Chapman

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Have been using Jing for years because of the great FTP function built in. To remove that and force people to update feels draconian. I hope you can find some resources to add it back. The SnagIt option is nice but it's a materially different product in my workflow from Jing. At least the version I had a year ago. It's not s simple matter of just telling folks to switch.

P.S. as a former edtech guy to pull this halfway through a semester like this is pretty rough. I know that you have other customers besides education folks but I would encourage you to be more mindful of product change cycles especially when removing features.
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garywoo

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+1 for the FTP function.
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viniyer

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I would pay ~$25/year for Jing. Pl do not kill this product!  Snagit is relatively a very complicated tool to use; it is not a replacement for Jing.
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deleneaz

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I absolutely agree with all of the other comments.  Why not leave it as it is - no one has made any updates to the current Jing for years,  Taking stuff out might also break Jing, and since it's a free product, I can see it totally going away...  Really?  What's the logic behind that?  

Doesn't it cost you to have someone go in and make changes to Jing to take stuff out?  Why not leave it alone and just keep it as it is without messing with it?  That way it doesn't cost you anything and tick off your current users - just a good business logic - think about it!
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Greg Skultety

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Agreed. We use the 'free' Jing in the office for screen captures used in e-mail correspondence. We also use Snag It but for more complex tasks.

Our organization has moved to SFTP because of security vulnerabilities, so incorporating this capability would require more development costs.

For those that want full functionality, integrate this function into the next Snag It and let users opt-in for the persistent yellow ball. Or charge an extra 10 bucks for SnagIt Pro and include Jing with this capability as an added bonus.   
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Doug Troxell, Employee

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Everyone: I'd like to thank n.pulling for taking a few arrows in the back for this decision. However, its not her fault... She is Techsmith's marketing rep for Snagit - and as such, she would love to always make you happy and never give you any bad news.  Neither would I..., However, as a Sr. Software Engineer part of my job is to evaluate our products and source code and estimate the work required to update products like Jing. I personally estimated the work required to update Jing for Mac to support MacOS X 10.11 and fix selected known issues. 

*** Regarding FTP support *** Unlike several commenters herein, my estimates were based upon known bugs, and an evaluation of the quality of the FTP source code we were using. The FTP output had a reputation for being less reliable than we desired and a review of the source code convinced me to either rewrite or drop it. I gave a ballpark estimate to rewrite it; and based upon the estimate the team evaluated how much it was utilized and decided to drop it instead. 

Its obvious several of you are passionate about the FTP output and are disappointed. Even if you decide Jing no longer meets your needs, I hope you recognize TechSmith continues to support the latest operating systems and provide Jing at no cost precisely because we value our relationship with you.
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Minel Tichiuta

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That does not explain why the "Force Update". It's bullshit and we all know it.
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joyninjatrader

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Jullian has made some good suggestions in his comments
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Greg Skultety

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It was because of Jing being free, and liking it, that we purchased individual licenses for SnagIt and Camtasia, but I do think a SnagIt Pro/Premium with FTP/SFTP function seems logical. Include a quick-snap option in SnagIt and offer Jing workflow as a secondary preference making sure to include the discrete and persistent yellow ball.    
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saps1e

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@Julian Wolf "your sales of SnagIt would boost dramatically" - this is almost certainly not the case. It's often hard to understand that what would be best for you, or perhaps a handful of people, does not necessarily translate to the entire consumer base. Or perhaps they've done the research, crunched the data, and found that it doesn't add up. As an end-user, it's hard to see the forest for the trees.

Even if it is a good idea, TechSmith probably receives hundreds of feature requests; they have to balance yours against all the other good ideas to decide what really works. And they have to consider the technical debt and increased UX complexity.

I do think that TechSmith staff could have provided more helpful solutions beyond just "check out SnagIt". For instance:

*** If FTP sharing is a must-have and you hate SnagIt ***

Use one of the several free utilities for Mac and PC that will automatically watch a folder and transmit the contents via FTP. Yummy FTP Watcher (Mac), WatchDirectory (PC), etc. You could create multiple folders for multiple destinations. Come on guys, this really isn't a hard problem to solve.

*** If you really think that's something people would pay for ***

Build your own utility that does the above and market it specifically towards Jing users. 

Personally, I save Jing screenshots to the Dropbox folder on my computer; Dropbox automatically syncs it so I can share it however I like. In other words, I use Jing for what Jing is good at, and I use Dropbox for what they're good at; I don't expect Jing engineers to have to support every little thing I want.

Disclaimer: I have never worked for TechSmith, Dropbox, or any of the other companies mentioned above, nor do I know anyone that works at those companies.
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Julian Wolf

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@saps1e
I am running my own business and I know that end-users often don ́t understand why some steps are neccecary. But ...

*** It's often hard to understand that what would be best for you, or perhaps a handful of people, does not necessarily translate to the entire consumer base. ***

... just have a look at the SnagIt-Forums. Since many years users are complaining because of that feature missing. SnagIt simply ignores them ... many questions are not answered or answered incorrectly.

*** I do think that TechSmith staff could have provided more helpful solutions beyond just "check out SnagIt".  ***

Must requests for FTP and "copy path to clipoard" are answered by the staff with the sentense "Use Screencast and you have that functionality".
There are plenty of users trying to explain to the staff that this is a complete different thing. We need the "URL to the image" in the clipboard. The screencast-upload provides "an URL to a webpage with the image".

Since Jing has this FTP-feature since years and SnagIt won ́t get it since years it seems like there must be a different motivation for TechSmith. It also seems like TechSmith does not talk truth because they remove FTP because of the maintenance-requirements. They where asked plenty of times how FTP could need any maintenance... and they don ́t answer.

*** You could create multiple folders for multiple destinations. Come on guys, this really isn't a hard problem to solve. ***

It seems like you didn ́t really read the postings and you didn ́t get an overview about what really is happening. Be aware that the root of this discussion is found in SnagIt. It ́s not about pure FTP ... it ́s about the link that is copied to the clipboard. Jing did it, Snagit didn ́t. Watch closely: SnatIt has FTP. The missing feature is not the ability to save the image to the FTP-Folter, it ́s the naming of the image and the link in the clipboard.

After blocking this feature for over five years now and ignoring  all requests in the forums, they now decidet to remove this feature from Jing also. Instead of adding it to SnagIt, they remove it from Jing. And then again ... they force users more and more to use Screencast.

I only can speculate about the reasonst. Maybe this is a way to get lots of Google-Backlinks to Screencast. Maybe they want  to raise a paid service in hosting images. Suff like that.

It would be fair to tell us, that the goals of Jing and SnagIt have changed and it ́s not anymore about software for screenshots but much more about  the hosting-service. But they never did. All decisions made so far seem to force users to use Screencast ... but they never communicated what the REAL goals are.

The core-functionality of Jing is not fullfilled anymore. It startet with the EOL of Jing Pro and it continues with removing features that don ́t need any maintenance. This is why many users feel very frustrated about TechSmith ́s politics.

All the best, Julian!
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garywoo

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I use the FTP function in those cases where It really comes in handy. I need it. I don't use it every day, or every week, but when I do need it, it's so invaluable. I've tried so many other capture programs and was ecstatic when I discovered the features after I finally found Jing. The workflow is so simple and smooth, I really cant fault it in the slightest (up until now).

I understand the ever-evolving API requirements for the social media site features; Twitter, Facebook & Flickr, which I've personally never used, so would not moss them, but surely the FTP code that exists and works well, can continue to be used.

I implore you to reconsider the FTP feature removal. Leave the code as is. I honestly wouldn't mind if the program was never updated again from the current one (with removal of the social media site features if you must). Forcing me to update and lose the features is a particularly lame move. I wouldn't mind if those social media features broke and gave errors, as long as FTP remains the same. Would you/the devs consider releasing such a version for us die-hard FTP fans, of which it is clear, there are quite a few?
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garywoo

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FYI I'm a Windows user.
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Ajax Donovan

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Amen to that post. Just need the ftp.
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adbox

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I like Jing for communicating quickly with customers. Snaggit isn't for communication, it's for production. Jing, if you empowered it more, could overtake snaggit as a communication and production tool. 

I believe if you incorporated the workflow appeal of Jing into Snaggit all your complaint issues would disappear. 
(Edited)
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Ajax Donovan

  • 8 Posts
  • 1 Reply Like
I would have bought Snagit 4 years ago if it had the ftp trick. Wont buy it now. They will probably kill more features in that app too. Not worth the pain.
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Gunnar Bartels

  • 76 Posts
  • 14 Reply Likes
Where is the triple-like button?
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Axmim Veilleux

  • 3 Posts
  • 0 Reply Likes
Wow, I got all excited about an upcoming version of Jing.  I was like "finally they fixed the minor issues"  to make it even greater. I'm quite disappointed that the update doesn't include any fix/improvement. I feel like Jing is being left over here... It's so sad to see such a solid product be treated like this. With this product, you could take a much larger portion of the market because there is actually no equal to it. Improve it just a "little" and market it with publicity. This way you will get a lot more people to see and know about your "snagging product".  Don't lay back or someone else will get ahead of you. 
(Edited)
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Bruno Alexandre

  • 2 Posts
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I would just like to leave my +1 on the FTP... it's why Jing is known better across us web developers.

Removing the FTP Button is just telling us you stopped caring about us... the users, either we pay the huge app that does 1001 things that we don't use called SnagIt or the highway...

Shame on you!
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cheryl

  • 1 Post
  • 0 Reply Likes
Ftp is key to our use of jing!
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xfsgpr

  • 10 Posts
  • 0 Reply Likes
When is Jing going to STOP from my machine?  I was given 15 days to make an upgrade but that was sometime ago but my Jing is still working so perhaps I don't need to upgrade yet!!!  I have blocked their update servers to avoid nuisance pop-ups but wondered if Jing will STOP working completely after sometime.
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christeraxe

  • 2 Posts
  • 0 Reply Likes
Do nothing....we'll see. Perhaps they now have enough info to have a change of heart on the matter.
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Ed K.

  • 18 Posts
  • 12 Reply Likes
It doesn't matter to me--I've moved on to LightShot and ShareX. Both meet me needs.  

Folks, move on.
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xfsgpr

  • 10 Posts
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Yep.  I too have moved on and found Nimbus Capture.  It for the PC and Add-ons for Firefox and Google Chrome and you can also upload your images on their servers.



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Rogerio Moreira

  • 6 Posts
  • 0 Reply Likes
I'm using Jing to produce better results on my blogs.
 It's an excellent tool that I can't live without...

Roger
http://buildingabrandonline.com/NEEDNOLEARNINGCURVE

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