Upgrade from 2018 to 2019 - 2 Editor Versions

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  • Updated 2 months ago
I recently purchased the 2019 upgrade and now have two versions of the Editor. The issue presents when I use File Manager (WIN) and right-click on a photo file, and select Open with.


In Control Panel > Programs, here's what I see:

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anet.gambina47

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Posted 2 months ago

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Quark Flux

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I've got two prior versions showing in my list.  I just pick the bottom one for the latest version.  I suppose I could go in and uninstall the previous versions, but I don't know what other kind of havoc that would cause.
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Rick Stone

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Hi there

I have three icons showing. And I'm always unable to tell which version is the latest. 



If I choose the bottom one, I get this:



But fortunately, clicking OK simply opens the image in the running version.

However, it would be very nice if there were instructions on how to remove or manage the items on this list.

In my case, I must choose the middle icon to make things work flawlessly.

Cheers... Rick :)
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Daniel Foster, Snagit strategy lead

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Uninstalling old versions won't create any havoc. Just be sure to leave selected the "Keep files" option when uninstalling them. Instructions here: https://support.techsmith.com/hc/en-us/articles/203731068-Snagit-Windows-Uninstall-Snagit
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anet.gambina47

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Hi Quark Flux,

I thought of that and share your hesitation on inviting 'havoc.' I can select the 'other' Editor .. just don't think this is working as designed.
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Rick Stone

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I think it depends on how many versions are actually installed on your computer. I know I have at least three versions installed, so that would totally explain why I see three icons.

What would be infinitely helpful would be if the icons simply had verbiage that listed what version they were for.
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anet.gambina47

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Hi Rick,

I would think it's a fairly simple installation script update .. best practice to check for previous versions and remove duplicate *.exe or link to such. 
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Joe Morgan

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So here's what's actually happening, the icons for SnagIt 2018 and 2019 are identical.

With previous versions of SnagIt, the icons are different. So you can look at the icons. And tell what version of SnagIt you're going to be opening an image with.

Currently, I'm only running SnagIt 2019.
So I must confess I Photoshopped the image below. I added SnagIt 13 and what I believe is SnagIt 11's icon from icons I pulled off the web.

I used to run multiple versions of SnagIt. But it became aggravating when SnagIt 2018 would update itself by installing itself into the folders of other versions of SnagIt. Forcing me to uninstall both programs and reinstall them.

But what you're seeing depicted in the image. It is a variation of icons that I was familiar with viewing. I played musical chairs with installations of SnagIt. Sometimes I had SnagIt 10, sometimes 11, sometimes 12, etc. and so forth. Along with the newest versions.



Bottom line, it was easy to tell the programs apart from the icons. With the exception of 2018 and 2019.

Regards, Joe

(Edited)
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anet.gambina47

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Hi Joe,

Appreciate your reply and very impressed with the lightbulb effect! The simulation you created made me look twice as the icons do look a bit different. And then I reached the end of your post re: exception. The program icons are different, just not for Editor. I would just rather have only the 2019 icon /queue/ You can't always get what you want . . .

Just for sanity sake to confirm my age 50+ vision, here's an expanded view of the icons:



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Joe Morgan

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Okay well, when I had both 2018 and 2019 on my taskbar. I had them placed far apart from each other. Because I couldn't tell them apart. LOL I've got 50+ age as well.

There's probably a way to hack the program and change that icon.
To be honest, I really don't see much point in having both versions installed anyway.

I kept 2018 installed for quite a while to help answer questions in this forum related to that version.
But there's so few differences between 2018 and 2019. And no 2018 version specific questions coming into the forum. At least not that I've been coming across. I realized I haven't been utilizing it in months, and I prefer 2019.
Anyway, when you only have one to choose from. You don't have to worry about mixing them up. LOL
(Edited)
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Daniel Foster, Snagit strategy lead

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I'm not sure why those entries don't show the version number but that would be helpful, for sure. As other commenters suggested, you can safely uninstall old versions if you're not using them anymore. That would be the easiest way to clean up the list. See instructions.

The other approach would be to remove some items from the "Open with..." list. I googled for instructions and found this guide but have not tested the steps myself (I'm at home on a Mac right now) and it involves editing the registry so only undertake if you're comfortable with that sort of thing.
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anet.gambina47

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Hi David,

Thanks for your reply. I was curious on the method you offered, registry modification. Since I'm long on geek and short on domestic goddess abilities, I explored further. When I snorkle down to the OpenWithList folder and find the *.png extension subfolder, I have ONE option for SnagIt. Concern enters when I think about removing the one and only SnagIt. With this file out of the picture, will SnagIt disappear from the OpenWithList? In the end, I'm left with leaving previous version cleanup to Techsmith.