Upgrade from 2018 to 2019 - 2 Editor Versions

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  • Problem
  • Updated 4 months ago
I recently purchased the 2019 upgrade and now have two versions of the Editor. The issue presents when I use File Manager (WIN) and right-click on a photo file, and select Open with.

In Control Panel > Programs, here's what I see:

Photo of anet.gambina47


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Posted 4 months ago

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Photo of Quark Flux

Quark Flux

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I've got two prior versions showing in my list.  I just pick the bottom one for the latest version.  I suppose I could go in and uninstall the previous versions, but I don't know what other kind of havoc that would cause.
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Rick Stone

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Hi there

I have three icons showing. And I'm always unable to tell which version is the latest. 

If I choose the bottom one, I get this:

But fortunately, clicking OK simply opens the image in the running version.

However, it would be very nice if there were instructions on how to remove or manage the items on this list.

In my case, I must choose the middle icon to make things work flawlessly.

Cheers... Rick :)
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Daniel Foster, Snagit strategy lead

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Uninstalling old versions won't create any havoc. Just be sure to leave selected the "Keep files" option when uninstalling them. Instructions here: https://support.techsmith.com/hc/en-us/articles/203731068-Snagit-Windows-Uninstall-Snagit