Upgrade to 12.1.0 confusion in dialog presented during upgrade.

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  • Updated 6 years ago

Running Snagit.exe to upgrade to version 12.1 (I have the maintenance agreement), I get the dialog box to Modify/Repair/Remove. I selected the Repair option (since I did not see an option to upgrade). I get an error dialog box giving Error Code 1316. I tried this twice with the same result. I tried redownloading and running it again and it appears to have successfully upgraded to version 12.1 (the About SnagIt dialog shows Version 12.1.0 (Build 1322) - Jun 24 2014).
1) I assume I'm good.
2) I would recommend the dialog to install the upgrade be made clearer to avoid confusion to other users.

Thanks for this great product.
Photo of flackprb


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Posted 6 years ago

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Photo of Logan S.

Logan S.

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Hey Flackprb,

Thanks for the feedback. I'll make sure to pass it along, and hopefully anyone else with this situation sees your post!

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