Camtasia 2019 Mp3 Output does not work with Windows 7

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  • Updated 3 months ago
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  • (Edited)
I have just upgraded to Camtasia 2019 from 8 and found I can no longer create mp3 files, which is an important reason I use the programme. 

Is this $130 down the drain?
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robertson_j

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Posted 4 months ago

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Rick Stone

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MP3 files are still possible. Check out the thread below for how.

Click here to view

Cheers... Rick :)
(Edited)
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robertson_j

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I tried that and only have wav  and m4a options.
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Rick Stone

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Perhaps you need to update to the latest release? I know they recently released an update. Perhaps it's in that.
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robertson_j

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Brand new download and installation today.
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Rick Stone

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What does your Help > About show?



That one is for mine. And here is my Export Audio dialog:



Even though you just downloaded, you likely still need to click Help > Check for Updates.
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Rick Stone

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And if that doesn't show updates available, you can download from the link below.

Click here to view
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robertson_j

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robertson_j

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robertson_j

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robertson_j

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Up to date, only options are wav and m4a.
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kayakman, Champion

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you should have the MP3 option; try uninstall/reinstall?  or contact free tech support

How To Export Audio As MP3 In Camtasia 2019 2019-06-02
https://www.screencast.com/t/DWWOXRPhJ


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robertson_j

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Yep, I should have that option, but I don't.
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Joe Morgan

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Your screen shots look like the Windows 7 Areo theme to me. They are are they not?

I'm thinking this is likely a Windows 7 compatibility issue.It's also a guess but a tech support issue just the same.

Regards,Joe
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robertson_j

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I do have Windows 7, and I will be on to tech first thing in the morning.
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Fred Grover, Champion

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I did not see the screenshots here that Joe referred too and I no longer have Windows 7 as most users probably don't but there are still many that do who have not chosen to upgrade their OS. Let us know what you find out and post it back here please. That way other users who still use Windows 7 and Camtasia 2019 will know the answer. Have a great day/night.
(Edited)
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robertson_j

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I will do!
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Glenn Hoeppner, Employee

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mp3 support was removed in Camtasia 9. Here is a rather large thread about it. It was re-added in Camtasia 2019, but we now use encoding built into the operating system. Unfortunately, Windows 7 does not have the encoding built-in and that's why you don't see the mp3 option. You need Windows 8 or 10 to be able to export to mp3. I would say it's highly unlikely this is going to change in the future. If you are unable to upgrade your OS or you don't want to use another application for this functionality on Windows 7 you can request a refund. Sorry that this probably isn't the answer you were hoping for,
Glenn

(Edited)
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Fred Grover, Champion

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That is what I was thinking Glenn and thanks for posting back for others to know why they are not seeing that option in Windows 7. Keep up the great work. Have a great day/night.
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robertson_j

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Hello Glenn,

Thank you for the reply, sadly it is not the news I wanted to hear. I like Camtasia  and was looking forward to the upgrade. Sadly it was a downgrade.

I have no intention of spending even more money on upgrading my OS to get back a feature I had before upgrading. :-(

When I do finally upgrade I'll think about coming back to upgrade Camtasia.

Yours dissapointedly,
John
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kayakman, Champion

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free Audacity can export as MP3

why not just export the audio from Camtasia as WAV, import in Audacity, and export as MP3?

seems to go quick and easy
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robertson_j

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Because it is twice as much work, additional rendering takes more time, another programme downloaded and using resources.

If you are doing maybe one every so often maybe, I am doing a lot.

Is it too much trouble for a programme to do what it is supposed to do? Especially when you've paid $130 for the "upgrade".
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kayakman, Champion

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perhaps a misunderstanding regarding the process?

use the share menu item to export only the audio; takes only a few seconds; no need to render/export the project as an audio file

once imported in Audacity, exporting as MP3 is equally as fast

have you tried it?

since it's not doable as you want in Win 7, the Audacity path seems appropriate
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robertson_j

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Thank you for your ideas, however it is still extra, unnecessary work that having spent $$ on an upgrade I should not have to do.

I am going back to Camtasia 8 where I can do it once and be done.
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kayakman, Champion

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since you have Win 7 ...

as I recall, Microsoft offered free upgrades to Win 10 for those who had Win 7?  that's how I got from 7 to 10

perhaps see if that option might still be available
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robertson_j

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Just easier to go back to Camtasia 8. I am not a tech guy and upgrading the OS is not something I want to do, who knows what will happen? If it ain't broke don't fix it. 
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kayakman, Champion

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I understand

but for what it's worth, my Win 7 to 10 upgrade went very smoothly; just took awhile

I'll add that Win 10 seems to get a major update monthly; all have gone smoothly [and automatically]

I really liked Camtasia Studio 8; but 2019 is so much more capable; handles much larger, more complicated projects, and if you produce to MP4 with smartplayer, the player in 2019 is more advanced than in 8

since you already bought 2019, maybe you can find a way to use both?

curious .. what version of 8?

otherwise, good luck with your projects ...