upgraded wrong screencast account?

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  • Updated 6 months ago
i just upgraded to pro but my old account is not showing with all the contents i want to keep. maybe i had two accounts and upgraded the wrong one? help please
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annalisa

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Posted 6 months ago

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Glenn Hoeppner, Employee

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Hi annalisa,

This would be best handled through our Technical Support at https://support.techsmith.com 

If you can include the email address of your Screencast account(s) and the upgrade key that was provided to you to help speed things along.

-Glenn