Uploaded files do not save.

  • 1
  • Problem
  • Updated 1 year ago
I am uploading a file. The counter functions and moves to 100%. But when I X our or "close" the window, the file I uploaded disappears and it cannot be found.

This happens on the screencast.com when clicking the "Upload" blue button.
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Posted 2 years ago

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p.stanos, Employee

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I'm sorry to hear you are having trouble with the web uploader. When the upload reaches 100%, do you see the item show up with the green highlight and check mark beside it like this:

Even though the percentage may show 100% the upload is not actually complete until it looks like the image above. For larger uploads it may take a little longer for it to change.

If this is what you've been seeing but the media is still not showing in your library I would contact our support staff and they can help you out from there. You can submit a ticket here: https://support.techsmith.com/hc/en-us/requests/new?ticket_form_id=48183


- Paul S.
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I have a video from jing & normally uploads my saved files. It saved 1 of 2 I was uploading. Why. I'm unable to upload 2nd video.