Urgent (University Deadline in two days) Hotspots don't work properly after Export

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  • Updated 4 months ago
  • (Edited)
Hey people,

(Thanks so much if you are reading this!! I have a university deadline in a few days and really need to sort out this problem!)

When I export my project as a local file or as a video to Screencast the interactivity doesn't work. I'm quite sure I did everything the way I'm supposed to in the editor and I don't know how to fix it : (

(I also tried different rendering methods/sizes/formats.)

I I use the Html player it won't load or isn't interactive at all.

On screencast it works sometimes, if I click several times in a row, but mostly clicking the hotspots just send me back to the beginning of the video or pauses it. I have linked the screencast video below and also uploaded a few screenshots. The video is an interactive 'branching' music video project and every hotspot is set to pause at the end if you don't click it.

http://www.screencast.com/t/vW9pe9ACf

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folly_den_toom

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Posted 5 months ago

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Joe Morgan

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I'll start by saying I'm at a bit of a disadvantage here because I'm a Windows user.

There are some slight differences between the Mac version in the Windows version. That being said.

I went through your screen cast video a couple of times and looked over your timeline screenshot. The only problems I encountered was the hotspot at the beginning of your video. It kept reverting to the beginning of your video instead of doing whatever it was it was supposed to do.

I don't know if you tried deleting the hotspot and replacing it to correct it?

If it were me I would be concerned that it's possibly a bug was Camtasia.

With that particular hotspot I would switch the options from going to a frame on timeline. To going to a marker. Place a marker wherever that frame position was. See if that will get you to where you need to be.

I'm afraid this is a shot in the dark on my part. But who knows, maybe an hour from now you can relax and forget about this problem, if it works? I'll cross my fingers for you.

Regards, Joe
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Dubie

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I too had the same experience as Joe. All but the first hotspot seemed to work fine.

By the way, Cool video !

You don't mention what version of Camtasia you are on but there where some issues with the smartplayer and hotspots and Techsmith updated the smartplayer to a newer version.

If you are not on the latest version than here is a article Techsmith posted to update the smartplayer if you are using a older version that should fix the bug that there was or if possible update to the latest version of Camtasia that now uses the new smartplayer and the bug is supposed to be fixed.

https://support.techsmith.com/hc/en-us/articles/360016509591-Camtasia-Mac-Update-the-Version-of-the-...


Dubie
 
TechSmith            
Support      Tutorials     Version Downloads ________________________________________________________________________________________

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Rick Stone

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I like the "Bandersnatch" style. Like others, I noticed the first hotspot doesn't pause at end and it just restarts the video. But with not being able to see the project first hand, it's difficult to say what exactly is happening.

I know Dubie mentioned the coding of the smart player as being suspect. But for the one hosted on ScreenCast.com, I'm thinking that this should not be the case. It's my own understanding that all videos on ScreenCast use the same player code. And as TechSmith makes improvements to it, surely they update it on ScreenCast. But only a TechSmith person can answer that with any real authority.

I did notice that at around 4:36, when I clicked the option for "Run Past Him", the video did perform a jump to reposition the playhead, but it just paused after doing so. I had to click it a second time to make it work. So it would seem some tweaking is needed there. 

Hope you get it sorted!

Cheers... Rick :)
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folly_den_toom

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Hey guys, Thanks for the replies, I really appreciate it! I only downloaded and installed Camtasia yesterday for the first time, so I'm pretty sure I'm running the latest version. I am also running the latest mac os version. Every hotspot is set to pause if no decision is made, so it is strange it keeps playing or sometimes just starts over instead of going to the right point on the timeline. I'm going to use Joe's advise and will try to use markers instead to see if that changes anything. (I also reached out to support, but they probably won't get back to me until tomorow as it's Sunday here now.) Hopefully I will be able to resolve it before Wednesday when I need to hand it in. I'm thinking I might try starting from scratch on a pc to see if that will help. The only problem with that is that I have a mac license, but I'm gonna try it anyway, it's better to have a watermark than to not have any interactivity when I hand it in.
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Rick Stone

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Even though you downloaded yesterday, it may be worth checking to see if there are updates. I'm not 100% sure that TechSmith updates the download as they push out minor updates.

Also, I believe a license is universal and the same applies to either PC or Mac. And you are allowed two installs. At least, the typical license allows for it. I'm not sure if yours is an educational version or not.
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Rick Stone

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Oh, and another possible thought occurs that perhaps you might work past it by actually adding a new hotspot VERY early on, then that would make the first one your viewer would encounter actually be the SECOND. 

Wondering if perhaps it's an obscure bug where the first hotspot has issues that aren't seen or encountered by the second and others. Seeing as how the others seem to operate properly and all.
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folly_den_toom

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I’ll try it but I don’t think that’s the issue. At the end you can click on a button which should open a website, but that also doesn’t work.
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Rick Stone

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See if the link below helps.

Click here to view
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Ben Rhodes, Employee

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Hello,

I looked at your project this morning.  You have placed a hotspot towards the beginning of the video that cover the entire video area.  That hotspot is set to jump the video back to 0.  This is the output that our player uses.


Users are clicking on this hotspot that is resetting the video back to time 0.  

It looks like you want to have the user click on the image below to start the video?



I would suggest you change the hotspot over this area to pause the video at the end.  This is a checkbox when setting up an interactive hotspot.

The other issue is the larger hotspot I mention above is above the smaller one that you want the user to click on to view the video.  If you want to keep the larger hotspot that restarts the video, you will want to make sure in Camtasia that the smaller hotspot is on a layer above the larger one.  This way it will render above the larger one.

If you fix this up you should be good.  Please let me know if you have any other questions.

Ben
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Joe Morgan

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Hey no fair!!!

All we had was screenshots to guess with and you dug right into his project. LOL

I'm glad you were able to work it out from. Great catch {:>)

Regards, Joe