Urgent (University Deadline in two days) Hotspots don't work properly after Export

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  • Updated 9 months ago
  • (Edited)
Hey people,

(Thanks so much if you are reading this!! I have a university deadline in a few days and really need to sort out this problem!)

When I export my project as a local file or as a video to Screencast the interactivity doesn't work. I'm quite sure I did everything the way I'm supposed to in the editor and I don't know how to fix it : (

(I also tried different rendering methods/sizes/formats.)

I I use the Html player it won't load or isn't interactive at all.

On screencast it works sometimes, if I click several times in a row, but mostly clicking the hotspots just send me back to the beginning of the video or pauses it. I have linked the screencast video below and also uploaded a few screenshots. The video is an interactive 'branching' music video project and every hotspot is set to pause at the end if you don't click it.


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Posted 9 months ago

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Photo of Joe Morgan

Joe Morgan

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I'll start by saying I'm at a bit of a disadvantage here because I'm a Windows user.

There are some slight differences between the Mac version in the Windows version. That being said.

I went through your screen cast video a couple of times and looked over your timeline screenshot. The only problems I encountered was the hotspot at the beginning of your video. It kept reverting to the beginning of your video instead of doing whatever it was it was supposed to do.

I don't know if you tried deleting the hotspot and replacing it to correct it?

If it were me I would be concerned that it's possibly a bug was Camtasia.

With that particular hotspot I would switch the options from going to a frame on timeline. To going to a marker. Place a marker wherever that frame position was. See if that will get you to where you need to be.

I'm afraid this is a shot in the dark on my part. But who knows, maybe an hour from now you can relax and forget about this problem, if it works? I'll cross my fingers for you.

Regards, Joe
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Ben Rhodes, Employee

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I looked at your project this morning.  You have placed a hotspot towards the beginning of the video that cover the entire video area.  That hotspot is set to jump the video back to 0.  This is the output that our player uses.

Users are clicking on this hotspot that is resetting the video back to time 0.  

It looks like you want to have the user click on the image below to start the video?

I would suggest you change the hotspot over this area to pause the video at the end.  This is a checkbox when setting up an interactive hotspot.

The other issue is the larger hotspot I mention above is above the smaller one that you want the user to click on to view the video.  If you want to keep the larger hotspot that restarts the video, you will want to make sure in Camtasia that the smaller hotspot is on a layer above the larger one.  This way it will render above the larger one.

If you fix this up you should be good.  Please let me know if you have any other questions.

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Joe Morgan

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Hey no fair!!!

All we had was screenshots to guess with and you dug right into his project. LOL

I'm glad you were able to work it out from. Great catch {:>)

Regards, Joe