USB iMicro heaset problems connecting

  • 1
  • Problem
  • Updated 3 years ago
Im having a problem with my USB IMicro headset, i plug it in and it tells me "Unknown Device" and a message pops up "Device Driver software was not successfully installed" Iv tryed everything i can thing of i need help please
Photo of Kay Kay Loves Chu

Kay Kay Loves Chu

  • 2 Posts
  • 0 Reply Likes
  • Frustrated

Posted 3 years ago

  • 1
Photo of Jessie O'Donnell

Jessie O'Donnell, Influencer Relations Coordinator

  • 178 Posts
  • 31 Reply Likes
Hi, Kay Kay!

Could you please open a tech support ticket so we can take a closer look?
Photo of Kay Kay Loves Chu

Kay Kay Loves Chu

  • 2 Posts
  • 0 Reply Likes
yea shore thing but how Exactly do i do that for this type of thing
Photo of Fred Grover

Fred Grover, Champion

  • 2445 Posts
  • 385 Reply Likes
Hi Kay Kay,

Here is the information on how to do this below for contacting TechSmith Support is below and I hope this information helps you a little bit more. Thanks for posting and have a great day/night. Let us know what you find out and if this issue gets resolved by posting back here please and thank you.

Toll Free:
    800.517.3001 (U.S. & Canada Only)
    8:00 AM to 7:00 PM EST Monday through Friday
    We also have holiday hours

Chat Support Hours Extended. We've expanded our hours of service for Chat Support. You can reach our Support Team for assistance from 6:00 AM to 9:00 PM ET, Monday-Friday and Saturday from 12:00 PM to 4:00 PM ET.