Use Text Explanations, Not Just Videos

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  • Updated 5 years ago
May I respectfully request that you provide text-based solutions in the KnowledgeBase and discussion board articles, in addition to a link to the screencasts on screencast.com? 

While I get that screencasts are "what you do," the company I work for (a large bank) blocks employee access to screencast.com, so I can never view any of the solutions or workarounds you guys post there.  If you don't provide a text-based solution, I'm just SOL.  It's maddening.

Blocking your site is done for us by a 3rd party IT Security firm that classifies screencast.com as "File Storage/Sharing;Audio/Video Clips".  I am told that since screenshots can be uploaded to the site, there is a risk of customer information or other non-public information being compromised, so the site is blocked.  I have to believe that pretty much every major financial institution has--or should--do likewise, meaning that your nifty video clip postings are unavailable to just about anyone who works in a financial services firm.  Which is an enormous percentage of the workforce.

So again, please provide text-based instructions (1.  Do this.  2.  Do that...) in your solutions in addition to showing us how on the eternally unavailable screencast.com.

Thank you.
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Will McCann

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  • frustrated

Posted 5 years ago

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Tamutka

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The retired teachers opinion :-)

Whatever I wanted to use in classroom, I had to find out at home. I have to learn using programs at home, in my free time, I could not do that at work - in classroom. So, see the movie at home, it will take no big time. Since movies are great! For instance, I have problems with English as well as with computer language. In movie, there is all very clear.
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The Old Gunny

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An excellent solution.  I agree with you 100%. 
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Will McCann

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What you suggest is a workaround of last resort, but doesn't really address the key issue, which is that when I need an answer, I need it NOW.  I have a problem in the workplace, and a short deadline to get things done.  I don't have the luxury of waiting 8 hours until I get home to solve a problem.

TechSmith--and all companies--should work the way their customers work, not force customers to work the way they do; the latter is a recipe for failure in a competitive marketplace.
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Tamutka

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I understand. As I know in Help files there is a lot of explanations as well as in this forum. I am curious, what problem is solved only with video and not with help files?
This forum is also a big help for me. I am getting all the questions in my mail box and sometimes I find something I do not know yet . I wish some other companies would enable this possibility in their comunity forums. HotPotatoes does have it.
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Manny Carvalho, Champion

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I'm a volunteer here and have nothing to do with TechSmith. 

Whenever I provide a video response I do so because it's difficult to explain in writing.  A video is a simpler solution to explain a response in a format that is most understable to the questioner.  While I understand your limitations Will, I simple can't take the time to do both in this forum. 

May I suggest that whenever you specifically need something that is useful to you make a special request for text based instructions.  I can't promise that I'll comply but you never know and it will at least engage a conversation. 

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