Used to be a good utility now it's a bug ridden piece of software. I have turned it off.

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  • Updated 6 days ago
Ever since Techsmith started tinkering with the software in advance of 2019 SnagIt has turned into a mess. 
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ejr1959

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Posted 1 week ago

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pjonesCET

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What issues? And what Platform?

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Luke Griffioen, Employee

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Hi ejr1959,

If it's not too much trouble, could you provide a list of the bugs or other frustrations you're experiencing? We'd love to know about them so we can get them fixed!
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dave

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One current bug is that when exporting video, you only get a frozen first frame, and the audio is fine.
In the editor it plays fine, however exported version just won't show anything other than the first frame.

Should I create a new ticket for this?

Actually, I'm on PC, and this is the Mac thread, apologies.
(Edited)
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Luke Griffioen, Employee

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Hi,

No worries about this being a mac thread. I would definitely open a ticket for that in any case, that doesn't sound good at all!