Used to be a good utility now it's a bug ridden piece of software. I have turned it off.

  • 1
  • Problem
  • Updated 4 months ago
Ever since Techsmith started tinkering with the software in advance of 2019 SnagIt has turned into a mess. 
Photo of ejr1959


  • 2 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of pjonesCET


  • 378 Posts
  • 73 Reply Likes
What issues? And what Platform?

Photo of Luke Griffioen

Luke Griffioen, Employee

  • 961 Posts
  • 233 Reply Likes
Hi ejr1959,

If it's not too much trouble, could you provide a list of the bugs or other frustrations you're experiencing? We'd love to know about them so we can get them fixed!
Photo of dave


  • 2 Posts
  • 0 Reply Likes
One current bug is that when exporting video, you only get a frozen first frame, and the audio is fine.
In the editor it plays fine, however exported version just won't show anything other than the first frame.

Should I create a new ticket for this?

Actually, I'm on PC, and this is the Mac thread, apologies.
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 955 Posts
  • 232 Reply Likes

No worries about this being a mac thread. I would definitely open a ticket for that in any case, that doesn't sound good at all!