Using Camtasia to create SCORM (both 1.2 or 2004) triggers the completion at 100% at the wrong place on timeline

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I create a course in Camtasia, I use both SCORM 1.2 and SCORM 2004, I insert many quizes along the timeline, I mark them all to be score quiz. (I should only use SCORM 1.2 in my LMS, but I tried both to see what happends, and both creates the same issue, I do not see any differences using eighter, and I should...are your SCORM 1.2 a "real" 1.2? and can someone help me with the following issue?

When viewing the course in my LMS, the course goes to 100% viewed after the first quiz, and the first quiz is situated at 1.00min into a 5.00 minute timeline.

This creates 3 issues

1. My student look like they have done the entire view of the course when in fact they only viewed part of if
2. My test score gets mixed up in LMS, showing a result on only the first quiz result of number of questions answered correctly but calculated amoung ALL the questions on the entire timeline so all the quiz. For example, I have 5 quiz of one question each, the student answer ALL the 5 questions with the right answer. The calculation says only one question answered correctly(the one on the first quiz) out of 5 questions. Result is 20%
3. Should I decide to only include one quiz, because the trigger does not come at the right moment for the end of course, the LMS does not score the 1 test only.


Please help so I get accurate % of quizes in my LMS
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Nathalie

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Posted 2 months ago

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Ben Rhodes, Employee

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Hi Nathalie,

Can you first tell me what version of Camtasia and what LMS you are using the SCORM packages with?

SCORM 1.2 only has a "lesson status" that can store "complete", "incomplete", "passed" or "failed".  So we have to overload that status with quiz status vs % of video watched.
When viewing the course in my LMS, the course goes to 100% viewed after the first quiz,
This does sound like odd behavior and may be an issue with the SCORM production and your LMS.
2. My test score gets mixed up in LMS, showing a result on only the first quiz result of number of questions answered correctly but calculated amoung ALL the questions on the entire timeline so all the quiz. For example, I have 5 quiz of one question each, the student answer ALL the 5 questions with the right answer. The calculation says only one question answered correctly(the one on the first quiz) out of 5 questions. Result is 20%
Are seeing this behavior after closing the lesson only taking the first quiz or you have answered all the questions in the entire video?  If it is the former, then this is how we calculate the score.  The player submits a score to the LMS after you submit a single set of questions.  This score is calculated based out of the total number of gradable questions in the video.  If a user continues through the video and answers another set of questions, then a new score is submitted to the LMS overwriting the last score.
3. Should I decide to only include one quiz, because the trigger does not come at the right moment for the end of course, the LMS does not score the 1 test only.
I am a little confused about what you are describing here.  There currently is a disconnect between marking a SCORM lesson complete and submitting a quiz score.  I've actually been working on improving the SCORM functionality in the TechSmith Smart Player that is used to play back video in a Camtasia SCORM lesson.  We should be shipping those updates in an upcoming maintenance release of Camtasia 2018 for Windows and Mac.  This update will support resuming a video where the user left off including resuming an in-progress quiz.

I'd like to let you try this new version out and get your feedback. It should help some of the issues you described.  Can you contact our Technical support (https://support.techsmith.com/hc/en-us) and open an issue?  Feel free to add use my name to get me added to the ticket. 

Ben Rhodes 
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Nathalie

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Camtasia 8.6.0

"SCORM 1.2 only has a "lesson status" that can store "complete", "incomplete", "passed" or "failed".  So we have to overload that status with quiz status vs % of video watched." 

What does that means (appologies I am French and need more rationale explanations) does that mean I have to overwrite some code or something like that?

This does sound like odd behavior and may be an issue with the SCORM production and your LMS.
The % goes to 100% viewed as soon as the first quiz is done and started to play the video as continue button in the Quiz window. (takes half a second and the completion goes to 100%) I use Chamilo as LMS, the Chamilo screen shows the % on the left of the screen

Are seeing this behavior after closing the lesson only taking the first quiz or you have answered all the questions in the entire video?  - Answered all the question in the entire video

If it is the former, then this is how we calculate the score. -  Not the former

The player submits a score to the LMS after you submit a single set of questions.  This score is calculated based out of the total number of gradable questions in the video.  - if I understand then it means that if the total number of gradable questions is 10 but a single set of question has 5 questions than the percentage succeeded will ALWAYS be wrong (this does not make sense or I don't understand what you are telling me)
If a user continues through the video and answers another set of questions, then a new score is submitted to the LMS overwriting the last score. - This is not the behavior I am hoping for. My manager wants me to test the knowledge along the video, by using many Quizes, and calculating succes or fail upon the entire set of questions on all the quiz along the timeline. Is there a way to accomlish this with Camtasia?

You are telling me that Camtasia calculates the last quiz taken only??? - This is not even the behavior I get - what I get is :

3 questions total for example, distributed on 2 quiz for example, the student view the entire video, take both quizes with quiz number one having - 1 question and quiz number 2 having 2 questions, and has the proper answer for all the questions, should get 100% but gets 33% on the final score

If quiz number 1 has 2 questions and quiz number 2 has 1 question and the student answers all of them correctly, than the score is 66% 
3. Should I decide to only include one quiz, because the trigger does not come at the right moment for the end of course, the LMS does not score the 1 test only.

this means that If I include only one quiz than I get no score at all. but the completion goes to 100% and Chamilo forum people told me it's because the application I use to create my SCORM triggers the completion of the lesson before submitting the quiz to the LMS - trust me I am not a technical person - I want to create courses like my manager wants, I can use any application following guidance and basic explanation, I find Camtasia much easier to use than Captivate for example, but the end behavior in the LMS confuses me. 

Simple fact is I want to create a course using Camtasia, because I lke the way it's easy to record me as I am showing our product and explaning it. I want to add quizes along the timeline because there is a lot of information in one demondstration and it would be too hard to remember all of it up until the end of a video, a lot of informations to test the knowledge. And I want ALL the questions to calculate on the success percentage. If Camtasia cannot accomplish this I will have to use Captivate because Captivate does perfectly...it is just much harder to use for me.

I will try to find time to open a case

Thank you for your time
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Nathalie

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I'd like to let you try this new version out and get your feedback. It should help some of the issues you described.  

Try it for free? or I need to pay for the update?
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Ben Rhodes, Employee

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Hi Nathalie,

Thank you for going into more detail. This helped a lot to understand your goals.

Camtasia videos will report one score for the entire video regardless of how many quizzes you add to a video timeline.  This is currently how we designed it.  The desired functionality you described is interesting, but not possible today without making different SCORM lessons.  Each with a single video and quiz score.

Camtasia 2018 would be a paid update from Camtasia 8.6.0.  We recently released a version of Camtasia 2018 in French.  This version will soon contain the better experience with SCORM lessons I described above over what is available with Camtasia 8.6.0.

Best of luck,
Ben Rhodes
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Nathalie

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Thank you Ben Rhodes

How can I be informed of the release of the version pertaining the better experience with SCORM lessons that you describe, both English and French? Question, needed 2 different licence for 2 different language or can switch from one another?

Best Regards
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Ben Rhodes, Employee

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Nathalie, I do not believe you need different licenses between English and French.  The Camtasia installer lets you pick the language you'd like to install when you set it up.

Keep an eye on this articles for information on new releases.
https://support.techsmith.com/hc/en-us/articles/115006443267-Camtasia-Windows-Version-History
https://support.techsmith.com/hc/en-us/articles/115006624748-Camtasia-Mac-Version-History
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Ben Rhodes, Employee

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Hi Nathalie,

To follow up we just shipped Camtasia 2018.0.6 for Windows this morning with support for the new SCORM integration with the TechSmith Smart Player productions.

Ben