using the hot key to screen capture enables item zoom

  • 1
  • Problem
  • Updated 6 months ago
  • Not a Problem
When a user uses the programmed hotkey to capture a screen image, the program automatically zooms once the hot key is pressed (print screen in this case). Is there a setting within snag-it that should be changed? 

Ease of access is not enabled. Only happens when the machine is not connected to the docking station. 
Photo of Brandon Joseph

Brandon Joseph

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Posted 6 months ago

  • 1
Photo of Robert R.

Robert R., Online Community Admin

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Hi Brandon;

This is often due to desktop scaling being set above the default/recommended setting. Please right-click on the desktop and go to Display Properties then in the Scale and Layout section set the Scaling to 100% then relogin/restart the computer.

See:



Once you have relogged into the computer, please try taking a screenshot with Snagit.

-Robert