They seem to have at least partially gotten the memo that ignoring users was not the best management decision and some things are starting to come back in the 2018 version. Also there are some nice new features
I was in the process of finding something else that was more user friendly but have put that on hold since they are SLOWLY fixing snagit
You might consider doing the same. If you have found something broken, post it back here and there are more than a few people that may support it. I would not make a list but rather one post for one issue and search the forums first. If someone else has already posted the issue, support that as many votes count
RD Perez ,
Snag-it started going downhill with version 12. I have had all of the versions since the beginning, and I was one of those who requested that it be able to capture video long ago. The GUI (user interface) became much worse in 12, and harder to use. In my opinion, 11 was the best and stick with that one! I wrote Tech Smith about version 12 being so poor, but they appear to not listen to their constituents!