I get an error message that there isn't enough room to publish my video

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  • Updated 2 years ago
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I keep getting an error message that there isn't enough room to publish my video. Although I have a 1T hard drive and keep clearign out my temp files. WTH is going on? It is happening every time.
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Catherine Beggs

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Posted 2 years ago

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Robert R., Online Community Admin

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Hi Catherine;

How much space is available on your C:\ drive? Where are you producing the file? Have you opened a ticket with our technical support team?

-Robert
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Mg Gaming

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try saving it on to the hard drive if you are saving it on the c drive
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Dubie

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As Robert R asked.

How much space is available on your drive (usually C:) ?

Start Menu > Computer > Right-Click on C: > Properties



Where are you producing the file to?

Maybe try saving to Desktop to test.

Dubie:)
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Kelly Mullins, TechSmith Employee & Helper

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Hi Catherine,

I'm sorry you are having trouble!

As others have alluded to here, you should be saving your projects and producing/sharing your videos to your local hard drive versus an external drive or network drive. You can run into issues if you try to do that.

Now, if you have checked your drive space in the way Dubie has suggested, AND you have a LOT of space on C:\, perhaps you are running out of memory, not space?

Can you get back to us with some more information?
  1. With the exact message you are seeing. A screenshot would help.
  2. A screenshot of your drive allocation as seen in the post above.
  3. What version of Camtasia are you using?
  4. How long is your video project?
  5. What kind of video clips do you have on the timeline? Real world video? High motion video, like a game? Or screen recording?
All of this will allow us to help you out a bit better.

Kelly
Customer Engagement
TechSmith
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Catherine Beggs

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i have attached screenshots of the message and my storage. 

1. I have it attached
2.  This is attached. 
3. Version 8.6.0
4. The video is 3 minutes long
5. I have one mp4 video the rest are single images.
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Catherine Beggs

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And I am saving to the D drive. When I realized the C drive was getting full. But I have also cleaned out all of the temp folders too thinking that was the problem. It works sometimes.
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Kelly Mullins, TechSmith Employee & Helper

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Hi there,

There have been noted memory issues with Camtasia 8. The memory is different from your disk space.
So, I have as suspicion there are a couple of things going on here.

I don't know if the issue you are having has come up recently and before this all was working well. But, here are some things to try:

1. Please check your system requirements. These are the minimum requirements needed:
System Requirements for Camtasia Studio:
  • Microsoft Windows 7, Windows 8, and Windows 10 (Recommended: 64 Bit versions)
  • Microsoft DirectX 9 or later version Microsoft .NET 4.0 (included)
  • Dual-core processor minimum ~ Recommended: Quad-core processor or better
  • 2 GB RAM minimum (Recommended: 4 GB or more.  2 GB of hard-disk space for program installation)
  • Display dimensions of 1024x768 or greater
  • Dedicated Windows-compatible sound card, microphone, and speakers (Recommended)
2. Do you have a 64 Bit computer? If so, you might want to try the trial version of Camtasia 9 to see if that takes care of this memory issue. If you do that, first save your project to another area first so you can later go back to it in V8 if you don't end up upgrading to V9. (You will need to make WAY MORE room on your hard drive).

3. Clear off some serious disk space so you have enough room to work with on your C drive. Don't work on external drives at all.

4. Contact tech support to see if there is anything else they can help you with. They can certainly offer more technical advise than we can here in this forum.
https://support.techsmith.com/hc/en-us/requests/new

Others may also have some suggestions to try.

Kelly
(Edited)
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Catherine Beggs

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So I had another message here, but decided to try the upgrade. It is working perfectly. Thank you so much for the suggestion.
(Edited)
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Joe Morgan

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Hi Catherine Beggs,

Camtasia Studio is out of memory and video production cannot be completed.

Is the error message you receive when "Camtasia's" RAM memory capacity is full. Camtasia 8 is a 32 bit program and will max out RAM memory between 2.5 to 3 GB of RAM usage.
Unfortunately, 32 bit programs cannot access more than 4 GB of RAM. However, to say they can utilize  less than 4 GB is a more realistic description.

Camtasia needs some RAM memory to produce a video and run the program. If editing has used up all the available memory there is nothing left to produce the video.

In most cases, Camtasia will run out of memory while you're still editing and crash. The error you received is kind of rare.
It's a fine line between crashing the program altogether and completing a project only to find you cannot produce the video.

You may be able to select small sections of your project and produce them as a custom production.Just number them 1,2,3 or what ever works for you.

Perhaps use markers so you know where to stop and start your sections if it works. I would produce to AVI using TechSmiths screen codec 2.
It will re-render a higher quality video than if you save to mp4. The audio codec is lossless.
However, you may want to change the audio output to stereo.The default setting  is mono.

Then you can string the smaller videos together in another project and produce it as a single video.

Regards,Joe
 



(Edited)
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kayakman, Champion

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I note from the storage screenshot above that C drive is almost out of free space; perhaps that is the root of the issue here?