Very frustrated with Camtasia

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  • Updated 2 years ago
I am very upset with my Camtasia product that I have had since 2011. I regularly update my Camtasia software but now Techsmith seems to be making me pay for a version 9.0. I am a flipped classroom educator that has to "tweak" my videos every year. I am beyond frustrated with Camtasia right now as it continues to crash every time I use it. At this point in time, I'm already to stop using the product. I also purchase a year subscription to Screencast. I am a Techsmith ScreenChamp winner and typically a cheerleader for Techsmith, but right now I want to find a new program. I hope all of my "crashes" are being sent to Techsmith but I highly doubt. I would love a response.
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Ashlie Smith

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Posted 2 years ago

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Tim Frost

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Ashlie,

Welcome to the very long line of long time Camtasia Studio users who are frustrated beyond belief with Camtasia 9.  I would not hold my breath waiting for TechSmith to come up with a solution, short of a COMPLETE REWRITE of Camtasia 9.

Have you considered using Adobe Captivate 9?  You can check it out on Adobe's web site.  You can set up a PROFESSIONAL learning and quizzing operation that includes branching logic that refers students who answer incorrectly back to the part of your presentation containing the instructions on the very question that they missed.  Captivate also does much, much, more than that.  Check it out on Adobe's web site. 

If you are concerned about instructions to you on how to use Captivate, then go over to www.lynda.com and check out the courses they have their on their subscription web site.  I have been a Lynda subscriber for years and I tell everyone I meet about their courses.  I do not work for Lynda.com nor do I receive any compensation in any way from Lynda for recommending their web site nor do I receive any compensation in any for recommending Adobe Captivate.

I am in the process of transforming my work over to Captivate now that Camtasia 9 has been such a total disaster and 100% unusable for my future use.  I am simply watching TechSmith twist slowly in the wind and waiting for them to come out with Camtasia 10.  I figure that Camtasia 10 could not possibly be worse than Camtasia 9 if TechSmith TRIED to make it worse.
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Ashlie Smith

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Hello, thank you for your response. I pay for a subscription to Screencast and my videos will only play the quizzes on that site, not YouTube unfortunately. This is frustrating news. I appreciate your suggestions of Captivate. I just wish Techsmith could just help me so I don't have to learn a new program and edit all of my videos :( I have over 100 educational videos. #nothappy
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Rick Stone

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For what it's worth, there is no application that is going to allow you to upload to YouTube and present quizzing. YouTube is simply a video storage and playback service. It does not allow interactive things such as quizzes.

Cheers... Rick :)
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Tim Frost

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Ashlie,

I house all of my videos for my subscription service on Rackspace (www.rackspace.com) and they provide worldwide service on a farm of servers.  This means that if one side goes down, then the other sides remain up and take up the load.

You might want to contact them and see what kind of plan you can get from them.  If you don't have a worldwide audience, then you might consider looking into the web hosting company I use which is Netfirms (www.netfirms.com) where I have their Business-level service.  I used to place my videos on the Netfirms server until the popularity of my work became too high for them to handle and I went to Rackspace.
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Rick Stone

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Hi there

I'm an Adobe Certified Captivate instructor. And I feel that I should advise that while Adobe Captivate *CAN* operate in a similar mode to Camtasia, Camtasia has Captivate beat hands down for what it does.

While both products are capable of "recording" screen activity, Captivate handles it in different ways. One way is similar to Camtasia. It's known as "Video Demo" mode. Like Camtasia, it records the screen in full motion video at 30 frames per second. And when you finish that type of recording, like Camtasia, you then edit the recorded video. And that's where the real "fun" begins. You aren't able to see the audio clip and make edits to the audio clip on the timeline. Basically, edits to this type of a recording become a nightmare in Captivate. Which is why I regularly admonish folks over in the Captivate forums that if full motion video capture is "your thing", you DEFINITELY need to investigate Camtasia. Because you are likely going to find yourself pretty darn frustrated with Captivate's video demo recording. Even moreso if you are coming from Camtasia!

Now if your goal is better quizzing capabilities, I say definitely check out Captivate. Because for quizzing and developing question slides, Captivate blows Camtasia out of the water.

In Captivate's other recording modes, it operates kind of like a blend between Camtasia and SnagIt. As you work your way through the recording process, static screen captures are obtained. Depending on the mode of recording (There are four to choose from) different elements are added. What you end up with appears to be kind of a "PowerPoint on steroids" sort of affair. Like PowerPoint, you have different "slides". With each slide presenting the static screen capture that was obtained during the recording process. Then you have a timeline for each slide that is similar to the timeline for Camtasia. There is also some scripting and logic capabilities you can apply to each slide and objects on the slides. And the end result is a "video" your end user plays.

The bottom line is that these are two completely different products that operate in completely different ways. And just as this thread is one of several where folks are complaining about Camtasia issues, there are lots of similar threads over on the Adobe forums where folks are complaining about how "awful" Captivate is and how product X is so much better.

The thing is, it really doesn't matter which product you use. Good luck in finding one that doesn't cause you some sort of grief as you use it. You just need to know that when you choose product X because product Y no longer does it for you, you will likely discover that down the road you will be trading product B because product X is now just as frustrating as product Y was. ;)

Cheers... Rick :)
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Rick Stone

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Hello again

I forgot to mention something about the Lynda.com site that was mentioned. If you don't have a subscription, check with your local library. Our local library allows you to access all the stuff on Lynda.com at no charge because there is some agreement with the library system. You may find the same holds true in your own area!

Cheers... Rick :)
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Glenn Hoeppner, Employee

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Hi Ashlie,

If you're having crash issues, I'd recommend opening a ticket with our Technical Support. You can open a free ticket at https://support.techsmith.com

-Glenn
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fkurtz

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Always had crash problems with Cam8.  Moved on to Cam9...............Problem has gone away!!  Get Cam9, get use to it...........tremendous change as far as crashing.  Spend the $100..........if you stay with Cam8, just remember to save every 60sec..........because it will continue to crash!