Very frustrated with Techsmith Library subscription for music - constant copyright claims

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  • Updated 5 months ago
Is there any way Techsmith can contact YouTube to act on our behalf so we aren't getting constant copyright claims when we use music from the Techsmith Library that we are paying for?  It's really annoying to have to dispute the claim every video where we use the music.
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duf

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Posted 5 months ago

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Ed Covney

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I imagine you'll have to take care of that yourself. To my knowledge, YouTube has nothing to do with licensing music, other than post CR notices for owners. Are you saying Tech Smith has provided you copyrighted music in their library? What does the copyright look like?
You want to put the music in your videos. Do you charge for your videos?  FYI - All music distributed in the U.S. is controlled by the Harry Fox Agency in NYC. They'll refer you elsewhere if you will also need associated licenses, like ASCAP, etc. HFA is also responsible for distributing "master recordings" - the stuff they want you to use when you sell licensed music.
The big get around there is use clips <= 30 seconds, and list the copyright owners in your credits. Most folks in the U.S. prefer to get music licenses in Australia  - they use one agency to take care of everything, here it can involved 5 different agencies.
I would like to hear more specifics if you can.

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duf

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We have rights to it via the Techsmith license BUT there are bots that comb YT content looking to flag content as their own.  The hope is someone does not dispute their claim and then these people collect any monetization revenue on the video.  I have had this happen a half dozen times now and I dispute their claim and I win, but it takes 30-45 days until they drop the claim.  It's a big pain in the ass.  Here is an example of a claim....

A copyright owner using Content ID claimed some material in your video.

This is not a copyright strike. This claim does not affect your account status.

There are either ads running on your video, with the revenue going to the copyright owner, or the copyright owner is receiving stats about your video’s views.

  • Video title: Naples Wear Orange Event - June 8th 2019
  • Copyrighted content: Indie Rock with Dramatic Opening -ss
  • Claimed by: SourceAudio Holdings (masters)

View claim details

What's next?
If there are no problems, you don’t need to take any action. You don't need to delete your video.

If something went wrong and the copyright owner or our system made a mistake, we have a dispute process. Only use it if you’re confident you have the rights to use all the content in your video.

Need copyright-safe songs?
When choosing music for your next video, you can avoid copyright-related issues by picking a song from the YouTube Audio Library. We're adding new tracks all the time!

- The YouTube Team






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Ed Covney

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#1 - I don't know what to tell you, but it would be safe to say, if you have a "bot" problem, fire your web developer(s).
#2 - You have rights to YouTube music via your TechSmith license? Really? How does that work? What else can TS bestow on us?

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McG

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I'm not sure you understand the issue Joe. 
YT scans every upload, and it compares that content to existing "claimed" copyrights in their database.
If a match is found, YT flags the video, preventing the publication of the video.
SOLUTION: Don't use TechS audio, use something like:
http://www.betterwithmusic.com/
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duf

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With this particular video the copyright claim comes INSTANTLY as soon as I hit publish.  I don't think it's a great move by TechSmith to sell their customers access to music that gets flagged as copyrighted on the biggest video publishing platform on the planet.
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Rick Stone

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@McG - Another solution would be to just use audio obtained from the music library offered by YouTube. One would think that THIS library would certainly come with no issues. ;)
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duf

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I do use that as well.  I guess my point is the Techsmith business practice of selling customers "full rights" to an audio library which can be claimed by others as a copyright infraction.   It's not cool in my eyes and from reading the threads on here, many others as well.
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McG

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It's interesting that there are only a handful of music/audio add-ins supplied by Techsmith - they could easily (with a credit card or check) purchase this content, with unlimited rights.  We're talking a few hundred bucks here - at most.
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Brent Beckman, Business Development

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The music in question is from TechSmith Assets, which provides access to 100k+ songs, sound effects, and loops.  We license that through our partner Storyblocks, which grants all of our TechSmith Assets customers the right to use that music as well.  The issue, is that the original copyright holders are using Youtube's Content ID system as a means to verify that licensing.
(Edited)
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Joe Morgan

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Well, TechSmith is the middleman here. I think their say matters, but they carry a small stick.

Storyblocks seems to provide all the videos? They also provide the bulk of the images? Graphic Stock provides images as well. I don’t know who or how many sources provide the audio? I don’t subscribe, so I’ve only rummaged around a bit in the site.

Adobe’s Premiere Elements. The dirt cheap version of Premiere Pro by comparison. Comes with music tracks as well. The audios designed so the program can auto conform the score to match the duration of any video. You can even select the level of intensity of the music. Some musical instruments may be dropped, or their volumes adjusted to change the intensity of a score.

Why might this matter?

Most video editors have a version of this feature. Corel Video Studio and Premier Elements once carried one called SmartSound. I thought it was especially cool because you could select and exclude what instruments were used in any given song. It was the most versatile of any auto-music features I’ve ever used.

However, SmartSound was dropped by Corel and Adobe for other services “Long Ago”. I found one post in the Adobe forum regarding the subject. It suggests that SmartSound "Not Adobe" didn't lift a finger to protect its customers/Contact You-Tube in these situations. https://forums.adobe.com/message/10887654#10887654

I believe it may explain why Corel and Adobe dumped them. To protect their customers. But my evidence is slim.

Unfortunately, if this is the case. It’s the actual providers of the audio, that need to get involved. With TechSmith being a 3rd wheel, their “Technically” free from responsibility.

 Just like this forum. If your child is researching a subject on Sunday morning. TechSmith has no responsibility for what your child may encounter or download as a result of want “Get Satisfaction” has allowed. Can’t blame them, thanks to a 3rd wheel status. It’s Get Satisfactions fault. One could argue. It’s also a “Personal Responsibility Matter” Yes, you must take some responsibility. For what your children do online.

I don’t know what the problem is with the stock audio that comes with Camtasia either? TechSmith takes Zero responsibility for it as well. People have been posting and complaining about it for years. This post regarding you-tube copyright violations is 6 years old. In short, they tell the poster. You’re on your own. Contact you-tube and deal with it.https://feedback.techsmith.com/techsmith/topics/copyright-123fck

My suggestion is never use their music. It’s a problem waiting to happen. The number of posts regarding this is long in tooth.

TechSmith probably could have resolved this years ago? Yet haven’t. If Adobe and Corel can. Why can’t TechSmith?

Attach this to a $200 a Year subscription? If I were you, I’d start by seeking a full refund.Find out where that leads. See if you can find music that doesn’t rack up You Tube violations.

Or continue on the same path you’re on.

For what it’s worth. That’s my outside looking in take on it.

Regards, Joe


(Edited)
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Brent Beckman, Business Development

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Official Response
Hi duf,

I apologize for any inconvenience this has caused.  Unfortunately, this is an issue with the copyright holder and YouTube's Content ID system.  As we don't make the music ourselves, only license it, other parties may have copyright on that material.  In this case, the copyright holders are using YouTube's Content ID system to verify that you are in fact licensed to be using that music.  As you can see from the notice you received, it's not an actual strike, but does require you to prove that you have the rights to use it.  Please see the article below for more information on that:

YouTube has flagged my video with your music. What do I do?  

For now, please continue disputing those claims, and let us know if you receive any push-back from YouTube or the copyright holders.  In the meantime, we'll bring this up with Storyblocks, and see if there's anything else we can do to help improve this process.  Thanks!

-Brent


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McG

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Brent,
You said, "As we don't make the music ourselves, only license it..." 
TechSmith should have purchased an exclusive license (and should have known better).  The copyright holder becomes TechSmith (a transfer).  If the original copyright holder tells YouTube "No, that's ours." then TechSmith CALLS iT'S ATTORNEY TO FIX THE PROBLEM.  End of story.

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duf

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I understand your explanation and I have been disputing (and winning) each copyright claim BUT the ultimate reality of this is using the music library your customers are paying for is a huge hassle if you monetize videos on YouTube.  You basically need to make a video and publish it as unlisted so it can get the copyright flag and then wait 30-45 days for the copyright holder to release the strike when you dispute it.  Obviously this is not feasible long term and Techsmith knows this is happening on a regular basis to their library subscribers. Yet instead of offering music that does not instantly flag YouTube's content id system, it feels like Techsmith shrugs their shoulders and doesn't really care that this problem makes the subscription at least from a music perspective, nearly worthless.
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Brent Beckman, Business Development

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I agree, this whole process with YouTube is far from ideal.  I've already reached out to Storyblocks, and will see if there's anything else we can do here to improve this.

In looking into disputes more, it looks like you should be safe to post your video public right away.  You'll just need to make sure you are disputing their claim within 5 days, to ensure that you receive all of the revenue once the dispute has been resolved.

https://support.google.com/youtube/answer/7000961
If you choose to dispute within the first 5 days of receiving it, we will hold revenue generated on that video from the first day the Content ID claim was placed. If you choose to dispute a Content ID claim after 5 days of the original claim, we will start holding the revenue on the date the dispute is made.

Throughout the dispute process, we'll hold the revenue separately and, once the dispute is resolved, we'll pay it out to the appropriate party.