Video appears in Media Bin--Only the sound track shows in track.

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  • Updated 3 years ago
My video is appearing in the Media Bin after I record the screen. Only the sound track is showing in the editor. Canvas is black when I hit play, but the sound plays. I am new to Camtasia (obviously). But yesterday I recorded several small pieces from the same website and got great results. Nothing funky like this. Please help!!!!

Camtasia 3.0.4
Photo of danielle.dolin-bane


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  • frustrated

Posted 3 years ago

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Photo of Joe Morgan

Joe Morgan

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Contact support, this shouldn't be happening to you.

This is a Free Service. Submit a ticket at,

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Regards, Joe