Video appears in Media Bin--Only the sound track shows in track.

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  • Question
  • Updated 2 years ago
My video is appearing in the Media Bin after I record the screen. Only the sound track is showing in the editor. Canvas is black when I hit play, but the sound plays. I am new to Camtasia (obviously). But yesterday I recorded several small pieces from the same website and got great results. Nothing funky like this. Please help!!!!

Camtasia 3.0.4
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danielle.dolin-bane

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  • frustrated

Posted 2 years ago

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Photo of Joe Morgan

Joe Morgan

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Contact support, this shouldn't be happening to you.

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe