Video become black screen on canva and can't review but still hear the audio

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I got some similar problem like other. but other people using Mac I got this problem on Window 

I always check all of them is play just fine but once I upload my game recording video into Camtasia it becomes a black screen on canvas and can't even preview in Camtasia However audio still playing fine, I'm using OCam for recording my game video and common stuff. Does anyone using Window have a similar problem like me?
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Mauchet Kumket

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Posted 1 month ago

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Joe Morgan

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I'm unfamiliar with the OCam recorder. What format are you using to save your videos. AVI,MP4, ???
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Joe Morgan

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I would try saving to avi. See if that format works with Camtasia.

What version of Camtasia are you using? Theres free tech support as well.

But if your using Camtasia 8.Tech support expires tomorrow, so you would have to act fast.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe




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Mauchet Kumket

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I using the Camtasia 2018.0.4 but I gonna try to test .avi file for now 

Edit 1 : This problem starts to happen since I updated after version 2018.0.2
(Edited)
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Mauchet Kumket

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Sorry sir It not support
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Mauchet Kumket

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Here how it look like
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Joe Morgan

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I installed the OCam trial version just long enough to record it recording a portion of my desktop.
Heres one of the mp4's I created playing in Camtasia 2018. I included a the Windows default folder that OCam created in the video.
You can see 2 videos I recorded, a screen capture png and a thumbnail of the recording in progress.
All 3 videos play in Camtasia 2018 on my machine. I suggest you contact tech support.