Video disappears once play is pressed

  • 1
  • Problem
  • Updated 3 weeks ago
When I log into my account, it shows the still screen from the beginning of my video. When I press the play arrow, the image disappears and only the audio can be heard. Any idea how to make this work like it used to? Thanks!
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AdoptionConsultancy

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Posted 3 weeks ago

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Dubie

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It could be a number of reasons.

Did the video play locally ok?

How did you upload it? From the desktop or through a program?

If you download your video from Screencast does it play ok locally?


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AdoptionConsultancy

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I've had this video up on the Screencast site for years and have had lots of clients access it. I have never had a problem with it playing before, just all of a sudden now.
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Dubie

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Ok gotcha.

It would probably be best to contact support on this one.

They would be able to check into your account and maybe figure out what is happening.

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Open a support ticket here:
https://support.techsmith.com/hc/en-us

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Dubie

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