Video File not playing in Camtasia

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  • Updated 2 months ago
Trying to import an MP4 file into Camtasia and it just shows a black screen but plays fine in VLC. Also converted file to .WMV and plays fine until I try to import into Camtasia. Happens with multiple different clips or just shows a static image rather than the video footage.

Never had any issues importing to Camtasia before!
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jmcteal

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Posted 2 months ago

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Kevin Liu, Staff Software Engineer

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Was it a HEVC (H265) encoded MP4, eg: a video file from iOS devices etc. If that's the case, please follow the steps in this thread to give it try: https://feedback.techsmith.com/techsmith/topics/h-265-support

If it is still not working, please consider talking to our Tech Support folks, they are willing to help you out.

Thanks!

- Kevin